Overview

Banyan Tree Hangzhou

No 21 Zijingang Road, Hangzhou 310000, China
+86 571 8586 0000

AED 1259+

Overall guest ratings

9.2/10 Excellent
Based on 1,371 reviews

Review highlights

  • 8.8
  • 8.2
  • 6.8
  • 6.7

Good to know

  • Professional service
  • Friendly service
  • Friendly atmosphere
  • Luxurious Hotel

Nearby

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    About

    A great choice for a stay in Hangzhou, Banyan Tree Hangzhou features a marina and offers an airport shuttle (available on request) for CNY 600 per vehicle. You can visit the spa to be pampered with hot stone massages, body scrubs, or aromatherapy, and Baiyun Chinese Restaurant, one of 3 restaurants, serves lunch and dinner. There's an indoor pool and a bar/lounge, and rooms at this luxurious hotel get the details right with pillow menus and bathrobes.

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    Amenities

    • Parking
    • Complimentary breakfast
    • Fitness centre
    • Free Wi-Fi
    • Facilities for disabled guests
    • Car hire
    • Concierge service
    • Currency exchange on-site
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Bicycle hire
    • Spa
    • Hot tub
    • Indoor pool
    • Restaurant
    • Bar/Lounge
    • Beauty salon
    • Express check out
    • Air-conditioned
    • 24 Hour Front Desk
    • Designated smoking area
    • Storage available
    • Terrace/Patio
    • Non-smoking rooms available
    • Business centre
    • Coffee shop
    • Safe
    • Sauna
    • Babysitting/child care services (surcharge)
    • Free Internet
    • Pets not allowed
    • Wedding services
    • Outdoor tennis
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    Reviews

    Guest reviews

    Overall rating

    9.2 Excellent
    Based on 1,437 reviews
    • 8.8 "Vibe was good."
      9.8 "98% enjoyed the friendly atmosphere."
      9.9 "99% thought the hotel was luxurious."
      7.5 "75% enjoyed the lobby entrance."
    • 8.2 "Comfort level is high."
      8.8 "88% thought rooms were spacious."
      8.6 "86% thought it was pleasantly quiet."
      8.3 "83% said the beds were comfortable."
      7.5 "75% liked the big bathroom."
    • 7.8 "Good location."
      7.2 "Easily accessible by car, said 72%."
      9.0 "90% liked the proximity to shopping."
      9.3 "93% liked the proximity to sightseeing."
    • 7.7 "Good service."
      8.9 "89% found the staff to be very friendly."
      8.8 "88% thought the service was very professional."
      10.0 "100% were happy with the shuttle service."
      10.0 "100% said the concierge service was amazing."
    • 7.0 "Tasty food."
      9.6 "Yummy desserts, said 96%."
    • 6.8 "Sufficient wellness & sports facilities."
    • 6.7 "Rooms are ok."
      6.3 "Only 63% found the balcony ok."
      6.5 "65% thought the kitchenette was ok."
      5.0 "Only 50% thought the furniture was functional."
    • 5.1 "Average cleanliness."
    • 5.0 "Breakfast is mediocre."
    • 4.2 "Value below average."
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    Overall rating

    9.2 Excellent
    Based on 416 reviews
    • 8.5 "Vibe was good."
      9.8 "98% enjoyed the friendly atmosphere."
      9.9 "99% thought the hotel was luxurious."
    • 8.2 "Comfort level is high."
      8.8 "88% thought rooms were spacious."
      8.5 "85% said the beds were comfortable."
      8.6 "86% thought it was pleasantly quiet."
    • 7.7 "Good service."
      9.2 "92% found the staff to be very friendly."
      8.8 "88% thought the service was very professional."
    • 7.7 "Good location."
    • 7.0 "Tasty food."
    • 6.6 "Rooms are ok."
      6.0 "Only 60% found the balcony ok."
    • 5.2 "Breakfast is mediocre."
    • 4.5 "Value below average."
    • 4.4 "Not very clean."
      4.1 "59% said rooms were dirty."
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    Overall rating

    9.1 Excellent
    Based on 775 reviews
    • 8.6 "Vibe was good."
      9.8 "98% enjoyed the friendly atmosphere."
      9.7 "97% thought the hotel was luxurious."
    • 8.2 "Great service."
      9.0 "90% found the staff to be very friendly."
      9.1 "91% thought the service was very professional."
    • 8.0 "Comfort level is high."
      8.6 "86% thought rooms were spacious."
      8.6 "86% thought it was pleasantly quiet."
      8.1 "81% said the beds were comfortable."
    • 8.0 "Location is great."
      9.0 "90% liked the proximity to shopping."
      7.5 "Easily accessible by car, said 75%."
      9.2 "92% liked the proximity to sightseeing."
    • 7.2 "Tasty food."
      9.5 "Yummy desserts, said 95%."
    • 6.6 "Sufficient wellness & sports facilities."
    • 6.1 "Rooms are ok."
    • 4.9 "Not very clean."
      4.3 "57% said rooms were dirty."
    • 4.0 "Value below average."
    • 1.3 "Horrible pool."
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    Overall rating

    9.4 Excellent
    Based on 215 reviews
    • 8.8 "Vibe was good."
      9.8 "98% enjoyed the friendly atmosphere."
      9.9 "99% thought the hotel was luxurious."
    • 8.3 "Comfort level is high."
      8.8 "88% thought rooms were spacious."
    • 8.1 "Location is great."
    • 7.1 "Good service."
    • 7.0 "Tasty food."
    • 6.6 "Rooms are ok."
    • 6.1 "Average amenities."
      5.6 "56% thought the building was acceptable."
    • 4.7 "Breakfast is below average."
    • 4.3 "Value below average."
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    Overall rating

    9.3 Excellent
    Based on 28 reviews
    • 8.8 "Vibe was good."
      9.8 "98% enjoyed the friendly atmosphere."
    • 7.7 "Good service."
    • 6.7 "Rooms are ok."
    Hotel type
    Friends Hotel
    Guests recommend this for traveling with friends.
    Good to know
    "Professional service"
    "Friendly service"
    "Friendly atmosphere"
    "Luxurious Hotel"
    data provided by TrustYou

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