Overview

Sofitel Hamburg Alter Wall
Best Housekeeping Staff

Alter Wall 40, 20457 Hamburg, Hamburg, Germany
+49 40 369 500

AED 518+

Overall guest ratings

8.7/10 Excellent
Based on 3,262 reviews

Review highlights

  • 9.3
  • 8.5
  • 7.0
  • 6.9

Good to know

  • Professional service
  • Comfortable beds
  • Modern Hotel
  • Near city centre

Nearby

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    About

    The Sofitel Hamburg Alter Wall hotel near the River Alster is a harmonious fusion of highly functional design and modern facilities. The bold, opulent, purist design uses simple and luxurious materials such as glass and marble or precious materials and steel to create a unique aesthetic. Enjoy international cuisine in the Ticino restaurant or relax with a drink on the sunny waterfront terrace of this 5-star hotel in Hamburg. The Seagull Spa is an oasis of relaxation for those seeking tranquility.

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    Amenities

    • Fitness centre
    • Free Wi-Fi
    • Pets allowed on request. Charges may apply.
    • Facilities for disabled guests
    • Business centre
    • Concierge service
    • Currency exchange on-site
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Bicycle hire
    • Spa
    • Indoor pool
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Sauna
    • Storage available
    • Terrace/Patio
    • Child pool
    • Beauty salon
    • Cable or satellite TV
    • Laundry facilities
    • Express check out
    • Coffee shop
    • Babysitting/child care services (surcharge)
    • Internet (surcharge)
    • Parking (surcharge)
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    Reviews

    Guest reviews

    All reviews

    Overall rating

    8.7 Excellent
    Based on 3,262 reviews
    • 9.3 "Terrific location."
      9.9 "City centre within easy reach, said 99%."
      10.0 "Near to public transport, according to 100%."
      9.7 "97% liked the proximity to shopping."
      10.0 "100% liked the proximity to sightseeing."
      7.7 "Easily accessible by car, said 77%."
      10.0 "100% enjoyed the restaurants & bars nearby."
      10.0 "100% thought it was easy to get to the train station."
    • 8.5 "Great service."
      9.4 "94% found the staff to be very friendly."
      7.2 "72% thought the service was very professional."
      8.9 "89% said the concierge service was amazing."
      7.2 "72% were happy with the room service."
      8.5 "Housekeeping was great, according to 85%."
      8.2 "Lovely bar service, according to 82%."
    • 8.1 "Pool is good."
    • 7.7 "Good breakfast."
    • 7.0 "Wellness & sports facilities were pleasant enough."
      7.4 "top-notch fitness area, thought 74%."
    • 7.0 "Nice rooms."
      6.0 "Only 60% said rooms were big enough."
      5.8 "For only 58%, the bathroom was ok."
      6.4 "Only 64% said rooms were clean enough."
      5.5 "Only 55% thought the shower was ok."
      5.7 "57% thought the minibar was ok."
      5.8 "58% thought the kitchenette was ok."
    • 6.9 "Average comfort."
      6.0 "Only 60% said rooms were big enough."
      5.9 "For only 59%, the noise level was all right."
    • 3.9 "Internet is poor."
      2.7 "73% said the wifi quality was bad."
    • 2.5 "Terrible value."
      0.4 "96% said the breakfast was too expensive."
      0.4 "The price was too high for 96%."
      0.7 "93% said beverages were too expensive."
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    Overall rating

    8.7 Excellent
    Based on 1,859 reviews
    • 9.2 "Terrific location."
      9.9 "City centre within easy reach, said 99%."
      10.0 "Near to public transport, according to 100%."
      9.6 "96% liked the proximity to shopping."
      10.0 "100% liked the proximity to sightseeing."
      7.7 "Easily accessible by car, said 77%."
    • 8.6 "Great service."
      9.4 "94% found the staff to be very friendly."
      7.0 "70% thought the service was very professional."
      8.8 "Housekeeping was great, according to 88%."
      9.0 "90% said the concierge service was amazing."
    • 8.0 "Pool is good."
    • 7.6 "Good breakfast."
    • 7.2 "Nice rooms."
      8.0 "80% said the beds were comfortable."
      7.0 "70% enjoyed the furniture."
      8.7 "87% appreciated the modern rooms."
      8.2 "82% liked the big bathroom."
      8.6 "86% thought the view was good."
    • 6.9 "Sufficient wellness & sports facilities."
      5.1 "Only 51% said that wellness & sports facilities were clean enough."
    • 3.4 "Internet is poor."
      2.6 "74% said the wifi quality was bad."
    • 2.4 "Terrible value."
      0.3 "97% said the breakfast was too expensive."
      0.3 "The price was too high for 97%."
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    Overall rating

    8.7 Excellent
    Based on 489 reviews
    • 9.3 "Terrific location."
      9.9 "City centre within easy reach, said 99%."
      10.0 "Near to public transport, according to 100%."
    • 8.2 "Great service."
      9.4 "94% found the staff to be very friendly."
      7.0 "70% thought the service was very professional."
    • 8.0 "Pool is good."
    • 7.6 "Good breakfast."
    • 7.4 "Nice rooms."
      8.1 "81% said the beds were comfortable."
      8.6 "86% appreciated the modern rooms."
      7.0 "70% enjoyed the furniture."
      8.4 "84% thought the view was good."
    • 2.5 "Terrible value."
      0.5 "95% said the breakfast was too expensive."

    Overall rating

    8.4 Excellent
    Based on 293 reviews
    • 9.2 "Terrific location."
      9.9 "City centre within easy reach, said 99%."
    • 8.4 "Vibe was good."
      8.0 "80% enjoyed the friendly atmosphere."
      9.2 "92% said it was a stylish hotel."
      8.6 "86% thought, the hotel was modern."
    • 8.2 "Great service."
      9.1 "91% found the staff to be very friendly."
      7.1 "71% thought the service was very professional."
    • 7.5 "Good breakfast."
    • 7.2 "Wellness & sports facilities were pleasant enough."
    • 6.8 "Rooms are ok."
      6.0 "Only 60% said rooms were big enough."
      5.9 "For only 59%, the bathroom was ok."
      6.4 "Only 64% said rooms were clean enough."
    • 4.1 "Internet is poor."
      2.4 "76% said the wifi quality was bad."
    • 3.5 "Value below average."
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    Overall rating

    8.6 Excellent
    Based on 619 reviews
    • 9.5 "Terrific location."
      9.9 "City centre within easy reach, said 99%."
      10.0 "Near to public transport, according to 100%."
    • 8.2 "Pool is good."
    • 8.1 "Great service."
      9.2 "92% found the staff to be very friendly."
      7.1 "71% thought the service was very professional."
    • 7.4 "Good breakfast."
    • 7.2 "High comfort."
      8.0 "80% said the beds were comfortable."
      8.1 "81% liked the big bathroom."
    • 6.9 "Sufficient wellness & sports facilities."
    • 6.8 "Rooms are ok."
      5.5 "For only 55%, the bathroom was ok."
      6.2 "Only 62% said rooms were big enough."
      6.2 "Only 62% said rooms were clean enough."
      5.7 "Only 57% thought the shower was ok."
      7.0 "70% enjoyed the furniture."
    • 4.1 "Internet is poor."
      2.9 "71% said the wifi quality was bad."
    • 2.3 "Terrible value."
      0.4 "96% said the breakfast was too expensive."
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    Hotel type
    Family Hotel
    Guests think this is a family-friendly hotel.
    Romantic Hotel
    Guests say the hotel is perfect for a romantic getaway.
    Luxury Hotel
    Guests recommend this as a luxury hotel.
    Good to know
    "Professional service"
    "Comfortable beds"
    "Modern Hotel"
    "Near city centre"
    data provided by TrustYou

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