This palatial hotel rises along the Outer Alster River, two blocks from the Hamburger Kunsthalle (art museum) and the National Theater; Hamburg Messe is one km away.
Cons: Hotel needs a lot of work and updating . Lobby carpeting very shabby and dirty. Rooms were not at all attractive and had a musty odor. I would give this hotel 3 Stars definitely this is not a 5 Star hotel.
Pros: I have celiacs disease, they were really good at catering for this, a huge basket of gluten free breads, cereals and cakes turned up at breakfast and I was walked through which items on the buffet were gluten free, which included the nuremberger sausages.
Add to this that the service is truly 5*, not always the case in 5* hotels, the high ceilings in the rooms, the pool, gym, sauna, gf steak tartare for supper, the view of the Alster at breakfast, it really can't be improved on.
AND most importantly all of the staff, without exception, were friendly, helpful and went the extra distance to make sure you really felt looked after.
White House on the lake is what the locals call it.Pros: Great location, friendly staff, hotel combines historical and modern. Close to many restaurants and shopping. Big armed Bus stops in front of hotel. Cons: Food and beverage were very good but pricy however, typical of a 5 star hotel.
Pros: Location, view, staffCons: price
Pros: Staff Dennis , swatrz And läunga will make us come back , very warm staff very sweet . Outstanding staff