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Rooms were excellent size with all amenities The location was good for access to the town Happy hour was great! The buffet was good value and varied
Breakfast was great. There were a lot kind of food and it was good to eat outside seeing ocean. Hotel stall had room call at 2am. It was my lost baggage, but it was not happy for me to make me wake up.
E&O has a special and relaxed athmosphere. It can easily bring back you in time.... The Deluxe room was really spacious and convenient. Highly recommended experience.
Great atmosphere, fantastic breakfast terrace view, very comfortable and tasteful room, pool Staff not always as responsive and proactive as expected
Brilliant! Hotel is like stepping back in time - an absolute must do experience
Nothing Well, The whole experience was bad.From the moment we arrived until we left. We Did not get the room we booked,they insisted on a deposit which was already taken by them in advance shortly after the booking,I paid twice the amount chargeable,and I am still waiting for a refund to my bank account as I paid by debit card.We have stayed in many top hotels in Asia,including raffles Singapore and the oriental Bangkok.You cannot compare this hotel with them.
Pretty much everything
We enjoyed staying in the heritage part of the hotel. It really did feel like going back in time. The suite was very comfortable with everything you'd expect from a hotel of this level. The staff in front of house were extremely helpful. The pool in the heritage section was closed for our entire stay. However the pool at the victory wing was pleasant and not too far to walk. The gym in the heritage section has little in the way of cardio equipment but again, there is a full range in the gym in the other section.
We absolutely adored this hotel as everything exceeded expectations. The staff were exceptional in their gracious and pleasant service. Overall we thought it was faultless. nothing
Everything but most of all the old atmosphere
it closed to many food stalls 1. the staff check-in counter are not willing to give us the king size bed room which we have reserved and confirmed in 4 days before. finally, they gave us after we hv "told" them again and again 2. as we had to catch early flight, we hv told them to prepare the breakfast boxes to us instead the bf buffet, they promised but finally when we check-out at 6am, we could not get our breakfast boxes
Good location Facilities are quite old, need renovation. The bed is too soft.
The price for the room was ok. The service was good and the breakfast buffet offered a variety of choices for Malays, Indians, Chinese and Western customers. Breakfast buffet - in general very nice, but the served coffee was very "American" and some additional Italian/French coffee, Malaysian coffee and other drinks such as soybean milk and hot chocolate for breakfast would be great.
Like ur friendly staffs. Helpfull to guest. My mom was sick in ouR previous trip, cause of havingn surgery. Ur staff really help out by give room that close to lift, also helpfull with wheelchair
Value for money Badly in need of refurbishment,especially the bathroom,this could be achieved at a very cheap cost Breakfast area too small and not enough staff to cope with a rush
Location is strategic facilities and the services is very poor, i have been waited for 45 mins to check in, and they request to wait for 40 mins more for the king size bed which they claimed that the previous customer was still occupied the room even the check out time is over, i need to mentioned it was 3pm that time. Is this the service to what so-call the four star hotel should provided?
Location of the hotel. --
Reception service was very efficient. Restaurant service was not ok. This is common problem as young employee these days were not being train to give 'priority' to guests, take note of their request and be observant what and who need to be attended. No basic courtesy with smile and greeting. I guess hotelier need to constantly address to this issue to make the guest feel very welcome.
Welcome drink at the lobby was excellent service for the customers.. Frequent checks on the toilet maintenance will be appreciated due to faulty or blocked toilet cistern..
Street Hawker food (that's what penang is famous for) was very easily available - it was just down the road.
very convienent location. Night market just outside the hotel. shopping area is few minutes away. Penang Times Square which is the new apartment cum shopping complex is very new, only a few stores open. A bus stop just outside Hotel. Bus interchange is nearby. Air con bus available to take you to local attractions. Notice in room indicate Hotel going for reno next year. breakfast no good, need to improve. Coffee too dilute.
The room was good The bugs was annoying for me and my kids annoying and painfull, pinang is a boaring place very boaring
nothing the hotel is less than average and does not offer at all a good value for money
Noisy wheels on food troley carts after 8 o'clock.
Swim at the nice pool Price for room it is to hight.
Just excellent, we travelled during 15 days in 4/5 stars hotel in Malaysia and it was by far the best place
Best beach hotel in Langkawi. Highly recommend it for all types of travelers. Class and luxury! The Rasa Wing is not really meant for families with kids. The Rasa pool and the lounge do not allow kids. But it's great for couples. Book in the garden wing if you have kids.
It is truly a beautiful resort and looks exactly like the pics. The staff were very friendly and helpful. Breakfast buffet was excellent-everything you could imagine and from every where in the world. Spice Cafe-excellent all round-food, seating and staff. Wired Internet in room was very good and high speed, was able to download pretty fast. Foot massage by the pool vey nice, staff friendly and funny. Watersports, although a little expensive, fun and entertaining. Near wonderful restaurants outside of resort and tourist stands selling variety of stuff from fruit to swim wear and equipment, and also local crafts. Also not far from other fun stuff like spice garden, botanical garden, etc. But most of all just love the plush green gardens. Our room, although had a beautiful view of garden and pool was called 'seafacing', but we could not see the sea at all through the trees. Was hoping to see the sunset on ocean and hear the waves, but too far. The bed or two beds together to make one big one and using two comforters instead of one. Kind of hard for a couple to snuggle together without falling in crack and not being able to share one sheet. Excellent Wireless Internet in lobby only, should be available in rooms as well.
Wonderful location with always welcome smile in all of their faces. The Rasa Wing is realy the place where you would like to be. THANKS RASA SAYAN! Increase the restuarants variety.
Best service I ever got from any hotel group I enjoyed every bit
Staff were very friendly and welcoming.
Friendly staff. Nice room.
Nothing very much. Experience totally ordinary. (1) Not being able to use the room telephone unless I paid a deposit, even when I asked the operator to make the call for me. (2) Overpriced food in coffee house - poor value for money. (3) Driver of limo getting angry with my colleague and refusing to drive her home even after she agreed on the "expensive" price.
You have friendly staff and clean rooms which i appreciate.Thank you we will be back again to stay your hotel.
It is ideally located with amenities within its vicinity, and the environment is quite and peaceful. It is also near to Penang Int'l Airport, and the relocation of the of Inter State Bus Terminal to Sungei Nibong makes the hotel a favourite among travellers. A shower spray next to toilet bowl would be useful.
The rooms were comfy, front office staff and concierge were friendly My blouse was missing from my luggage when I got home
great hotel, lovely staff, gave us nice view room of golf course when requested, location quite good, not too far from Queensbay Mall, but not walking distance, taxi is required but quite cheap. breakfast a bit chaotic and not enough waiting staff but fairly nice food.
I like it for every thing luxry cleaning nice welcoming no at all
Internet access is free.
Overall, we enjoyed our stay at Vistana Residence. The rooms and the bathrooms are very clean. We spent a night at Vistana Residence. The way to the residence is slightly complicated especially for old folks (i.e. my parents). They dare not to leave the room as they afraid that they are unable to locate the room after leaving the room. The lift to the residence is a bit slow.
friendly and helpful staff. No lounge to have some drinks.
The staff's services and the comfort of the bed... staircase from carpark to lobby
location very good the room too small, smaller than the photo shown on the website, no swimming pool
The location was great.Walking distance to most sights and regular local bus services go past the hotel. Breakfast was very good. Staff friendly and helpful. Rooms modern with all usual amenities.
the location was good The breakfast was dissapointing. I recoomend to eat in the restaurant nearby.
Good location. Friendly staff.
Be forwarded that there is a club on site that plays loud music nonstop from midnight to 6 am.
services and the patients of the hotel
The location was superb, very convenient since its situated right in the city center, within walking distance of restaurants and food courts. Transportation available anytime. Rooms are very small to be graded as a 4*.
Housekeeping staff are very helpful. No adverse comments
The staff are very friendly, they upgraded one of my rooms to the executive floor when I told them that we have booked another room at the same floor. The welcome ice cream was lovely and even my parents in law loved the ice cream to bits! The lobby was huge and my kids loved sitting on the sofa while waiting for us to check in. Our bath room was very big and the sea view was a bonus while taking a bath! Will return again!
The location beside Gurney plaza was convenient for shopping. Grand lobby
View, room both were excellent. Location next to Gurney Plaza very convenient. On checking in the price was lower. We asked if it included all charges & were told "Yes". On checking out RM40/day was added . . . "Service charge & tax". We felt this was very deceptive since they said all charges were included at check-in. However, the price your service showed was accurate.
Service The car park have no clearly show which way is the entrance to the hotel.
The Ice-Cream at check-in! Excellent idea! Slowness of check-in.
The efficient staff Airconditioning in the room and a part of the carpet was perpetually wet
Location is excellent n very comfortable indeed. The apple iflavoured ice cream served during check in was a pleasant surprise. My family and I did enjoy our stay n wouldvrecommend it to our friends The big non smoking sign on the front glass is quite misleading as smoking was allowed in the lobby and ashtrays were actually provided
Gorgeous hotel, big beds, lovely bathrooms and fittings throughout. Lighting is lovely Bed is hard
The decoration ,full facilities, close to shopping mall and restorants Shawer place drain slow, not all water going to the drain
Staff service was excellent. My wife had an acute vomitting on the first day of stay & we had requested for a call-in doctor to our room in the evening. The doctor was called in by the hotel staff very quickly & Ms Punitha Mary, the Service Manager did a follow up with us after the consultation. On the next day, my wife received a beautiful bouquet of roses from the hotel (sent by Ms Punitha Mary). We were surprised but appreciated the warmth thoughts, & my wife had decided to pose the photo of the flowers & our trip in facebook to compliment G hotel. Thank you & we had a wonderful stay in your hotel. Nil.
Beautifully done hotel with modern European finishes and classy black/charcoal wood trim made it beautiful. Tall ceilings made the room feel huge. Nothing but excellent recommendations on the room. The roof top pool was great with an amazing view from the pool bar. I would open up a section of the bushes by the pool to allow an area where you can overlook the city. I think the intention was to keep it private but the view is awesome.
nice bar and pool. new rooms. Checkin was a pain in the a$$. Took 30 minutes- at first the said "we don't have your reservation." Annoying after flying for 15 hours. I showed my confirmation, and the receptionist was still puzzled. I had to call the travel agency I booked through online, who then called the hotel to see what the heck was going on. The front desk staff was polite but unhelpful. Eventually they said it was a "computer error" and manually made a new reservation for me. Sucked waiting 30 minutes in the lobby without a room waiting to checkin. Felt like a criminal in timeout. No apology,
Courteous staff. Nice showers. Good buffet breakfast with great selection Only two single beds or one king bed option
has kids club the gift shop not so appearence.
The services are excellent and the hotel is amazing
When I did make the booking in this hotel, I did realize that this hotel is in the George town which make everything I need available. Unfortunately, this town is very crowded and traffic mostly all time. For holiday, it is better to have a stay out of the city for more comfort. On the other hand, I recommend this hotel for someone who is traveling for business.
The room atmosphere was very good, the bed and facilities was good and comfortable. I felt satisfy with the room. The receptionist who served me has no smile all along her service, and the efficiency of processing check-in was slow. I felt unhappy with that.
Convenient and clean. No complaints.
the location is conveniant non
Convenience and price. Food can be better.
The room was clean and comfortable. Nice view. Choices in the breakfast buffet were aplenty. Hotel staffs were generally friendly. The professionalism of the front desk manager could be better, especially when dealing with booking details inconsistencies. This is particularly important considering they are the front line of the hotel's operations.
location, breakfast service
Comfortable room. Lots of space for children to run. Nice pool. Door lock was broken and response was poor. Lost 2 hours because of it and only a meek apology was given. Not a welcoming start.
truly i found it very comfortable with the new look after renovations and i would love to try it again with this kind of customer treating and nice reception
Hotel was excellent value for money. Friendly and helpful staff. Always on hand to answers questions.
This is a business hotel and most of the guests arre there for work. It is close to the bus if you want to go out georgetown and there isfood and shopping centre close by It was a bit far away from the main nightlife atreet
Well managed Non
Comfortable bed and nice pillows. Business lounge was too small. Also sometimes it was difficult to get coffee during the day as it had to be made by staff. Would be better if you installed an expresso machine too.
It was 15 years ago since my last visit to Shangri-la penang and I'm please to find that Traders png still mantained the original charm from 15 yrs ago along its current modern ammenities of today. The front desk staff attitude seems to change with every change of shift. When I checked in and requested a stay extension I was 'treated' to a long spiel of fully booked rooms. However another staff breezily extended it fuss free an hour later.
The very convenient location right in the heart of town. There was no bidet nor seperate shower stall.
Location nearby komtar bus station which makes easily to reach, also no problem in looking for food, exellent Smoking room :( bad odor, can't sleep even I am a smoker
Executive suit, supportive staff, breakfast and the serving staff Lifts - non operative and took long time.
strategic location, helpful well mannered friendly staff
Free Broadband, Lavender Shampoo, Conditioner and Body Wash. Clean and Comfortable Rooms. Superb and Friendly Service. No lift from the parking. Do unload your luggages first at the lobby.
The hotel are clean and comfort and easy access to supermarket (giant), location just beside komtar which is good access to everywhere in the island by using bus.
the staff in recepition where very helpful but the staff & breakfast service was very poor they never spoke or even smiled would not stay there again. breakfast staff
I like the room it is quite huge and clean, the view, the beach also not very crowded. The staff also very nice. I don't like the taxi or tour that provided from the hotel. The car is very bad, the driver also wreckless. And the taxi that called by the hotel is not a taxi meter, but a flat-rate taxi. Which is a little bit a rip off.
so relax.......... no , just the wireless internet so bad..........
well, i like the swimming pool and the beach view. the floor is dirty,the staff not to say very friendly and humble and the safety box is lock and asked ppl to come over and they promised to come over but yet didn't turn up. Don't expect a customer will wait for you in the room just to fix that safety box and beside we are staying because of leisure. After which they didn't turn up,me and my husband didn't bother to ask again.
the hotel was ok but the sraff was very poor the breakfast staff did not smile and the service was very pooir
The comfort of the bed There's no bath tub
Quick Check-in, friendly Staff Yes, the room was dissappointing. We were in a corner room, with the smallest balcony, Only got half the view of the sea and land. There is a door which connects onto the room next door as well, and i could hear the next door tenants. Also we were placed near the lifts, and we could hear the lifts every second of the night. Quite dissappointed with the room.
Next to beach. The hotel does not provide hand towels at all. When requested, refused to provide extra bath towel for children who use existing beddings in the room.
location,environment and view 1.No free wi-fi
Nothing Simply don't stay there!! It is dreadful, the rooms are dicusting and the food is below average!
The staffs at the lounge were friendly and was there to assist. To me i enjoyed my stay and will be there when ever i come to penang.
The location is very good, just a walking distance from food & shoping centres but not too close to the disturbances of traffic. There is a taxi stand just opposite the hotel. The cost of surfing internet is a bit too expensive compared to other providers.
Nice design of the room. Nice view. This review is not based on the room mentioned below, but on an upgraded room. Restaurant did not serve the in room menu. The water in the pool was very cold.
The hotel is walking distance away from most historical attractions in Goergetown. There is no need to take any transportation if you only plan to tour around the old city of Goergetown.
A good hotel well positioned, rooms a little tired. Shower in the bath which flooded bathroom floor
parking , food. street walk conv. easy excess...cetralise no comment
Its location close to the sea and the heritage area. Reception staff was kind of reluctant to help/advice.
Check in was slow. Rooms were not ready when we checked in even after 3pm
Great location, friendly stuff. Old interior, less comfort.
nothing bad location, poor hotel.
Location of hotel to getting around city very good. Also, when we checked in and shown our room we found the noise level in the next room bothersome. Right away our complaint was recognized and we were transferred to a quiet room. for the price, a good value
Internet connection in the room is very slow.
near with town,quite place...
The deluxe room (upgraded) was spacious and excellent for small family with kids. Good view of the golf course & surrounding mountain. 1. I categorize hotel staff as "fair" is due to our experience during check-in. Our rooms were not ready at point of check-in and made to wait until 6.30pm. But the main insatisfaction is from how your staff handle his customer. He was insensitive and most of our questions were left unanswered. 2. We were very disappointed with your swimming pool service. My family was excited to use the swimming until we notice that your other hotel guests that were using the pool at that time were not in proper swimming attire. What an image and we felt awfully disgusted and pulled out from joining in the pool. My kids were disappointed. Please apply strict rules of the pool for image and cleanliness sake.
1. very friendly recception.. 1. need upgrading air-cond condition
Close to the airport, and not far from Queensbay Shopping mall by cab. Nice little mini man-made rainforrest with (short) paved trails & a bench to relax on. Staff under training happens exerywhere, and that can't be helped. The limo service to the airport is around 65RM, and the local taxi advertises 18RM. The limo however, might take you back for free if you forget something though, and they drive much faster if you ask. My guy also waited, to make sure that I didn't miss my flight. Technically, he is a driver for a contract company, but he was what made my trip when things didn't work out with a delayed flight. I am very thankful to the man in the bright yellow hawaian shirt. P.S. - Some corporate rates around 130RM!!!
Lovely and quiet ground. Spacious and clean room. Excellent cuisine and all attentive staff.
The convenient shuttle bus service to town area. The wire internet connection. Prefer to have wireless internet connection so that my business phone can connect to it.
It was difficult to travel out of the hotel due to the location but it was great that the hotel provided transport at certain times to various locations including the sending of the runners to the start point for the recent marathon. I can't get to go down to the city as i like as the taxi service was superb expensive..
near the beach The parking for guest is not enough. The service is slow.
In all honesty, this hotel was very disappointing. I went looking for beauty and relaxation. I discovered a filthy room (which smelt of smoke, despite booking a non-smoking room), the staff responded very poorly to complaints. I ended up going to the hotel next door (Flamingo Hotel) for a massage rather than use hotel facilities. The breakfast was poor and all the hotel shops remained closed during my stay (flamingo hotel shops were open next door). The hotel was outdated and shabby. Staff response to my comment that I would be posting this information on-line was 'it does not matter to us'!!! My advice - stay somewhere else. Hotel next door (Flamino Hotel) has been newly renovated and was nice. But, the area was very quiet (to the point of being dull). Few things to see. I would advise people to stay in a different area when visiting Penang.
The room I stayed in was large and had enough space for 4 adults. Swimming pool is good. Pool Bar & Restaurant is good. Late check-in at 3.00pm and early check-out at 11.00am, very inconsiderate as the hotel was not even half-full. Breakfast is not up to 4 star standards, very limited choices and not well cooked.
I like the beach...
Its location is convenient to town and also to Batu Ferringhi. Staff generally friendly except one. Pool and beach facilities are great. Yes, parking is a nightmare. Earlier we stayed 4 days prior to this stay and experienced the same situation. I dont think the hotel can do anything about it but it certainly cause inconvenience to us with young children.
The 2 Room suite was very comfortable and quiet.While the hotel was very busy due to Arabic holiday season the staff were always helpful and polite.The bus service out the front of the hotel to Batu Ferringhi and Georgetown was moderd ànd frequent and the indian restuarant over the road was outstanding for quality of food and value.$16 Aud for 2 courses and beers.
It was a pleasant stay....wonderful staff...i will come back for sure..... I was charged for the first day even when my flight was delayed by one day
Good sized room even though it was only a "studio". Nice view. Staff were polite, well presented and welcoming. It's not particularly close to anything in Penang, but for those seeking just a 'resort' it's fine. A little dated looking but clean and comfortable enough. Non-smoking floors would be a nice improvement.
Very nice hotel with good rooms, nice pool and own beach. Georgetown is easy to visit by bus and also all the other places are easy to visit by bus.
The design and location of this hotel is impressive, even spectacular. The deluxe rooms above the 20th floor are amazing. When it comes to the service, food, operations of the hotel however; things start going downhill but despite this I would stay at the hotel again. Some of the food served was noticeably average and some of the staff had been poorly trained.