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Good location. Comfortable beds. No free internet connection. Toilet size was small. Shower pressure was weak. Poor airconditioning.
I 've appreciated the shuttle from the hotel to the Messe the bothroom was very small
In a good location, the morning staff were nice but not the evening staff No heat in the room, the bathtub wall too tall to step in, the bathroom very small and hard to move around, don't like the small and narrow two beds when you are a couple, it would be much better with 1 queen bed
I liked the dead silence about the floor I stayed in (15th). My room at the hotel (Executive Room) has had absolute luxury. Charges for the use of TV anf the internet. In fcat, the fees charged by your hotel with regard to the use of the internet are overstated, (17 Euros per 24 hours.) In addition to that, I didn't get the room that I booked for via booking.com (Smoking Deluxe Room), so I faced lots of difficulties smoking in that non-smoking area!
Rather expensive food.
No Breakfast not included in room price. Communication problem, no train or tram connection. Internet is not free, but expensive to use. No shopping area or resturants in walking distance.
The coffee was excellent Not being able to control the room temperature directly
The hotel is very very nice, clean comfort, quiet, staff very very nice!!! Breakfast is just great!!!
the only thing is near where i want to go receiption very unhelpfull
effectivity; service, friendliness, and generally good comfort, inclusive balcony at room with view.
Nice view from the room. Short walk to an interesting residential area and a pleasant half an hour walk to the city
Closeness to S train and airport. Closeness to pedestrian section and river. Modern, clean room.
If I force myself to say something good about the hotel, it's that the staff are pleasant... The hotel in general is quite cold. Really nothing to talk about. It totally lacks charm - something that you'd find in a much cheaper hotel, even in Germany. The blue walls in the toilet are really bad choice of colours, adds to the lack of warmth. The breakfast could really improve. It looks like it was thrown together at the last minute.
Location was close to centre of the city, many attractions easily walkable. n/a
very good room, comfortable. The breakfast was very good, a lot of variety.
The hotel was clean, in good condition and convenient to a subway connection to the airport. That was important because we were flying out the next morning. The hotel was outside the Sachsenhausen district, not in it as we thought, so that we had to walk several blocks in a cold rain to find a restaurant.
the location of hotel is exceleent, next to train station Breakfast very good and rich, free internet access i liked the hotel a lot
near the station no tea coffee making facilites
The staff was friendly and helpful. Liked the location, 15 min walk to historic city center and short drive (15 - 20 min) to airport. Great room and great breakfast buffet. No complaints. We enjoyed our stay.
The Staff was very helpful when we ask about local train routes. The breakfast was ok. The price for Frankfurt was very good, and the location excellent. For a city trip I would stay there again. The Bar was closed.
The hotel is very near to all places and at the same time located at very quiet place. Very nice and clean hotel.
I wanted to change rooms because we first had a room for smokers and we both don't smoke and we wanted a kingsize bed instead of 2 queensize beds.... this was no problem and we had a change of room. We liked the pub we came in late and had a good meal overthere...
Shuttle service was efficient. Free drink at the bar was nice.
location near airport, quiet surroundings, good dinner buffet
Having to pay to park at the hotel !
I really appreciated the airport shuttle Only one restaurant and nothing close by, should consider opening a store. The elevators also were ackward.
Not much - attitude seemed to be "give me your money" and then we will charge extra for other items Cost of internet was $7 per hour - technician was unable to remove the "governor" on the volume for English speaking channels - can be done but they did not know how to do it -
it was very convenient. Prices in the dining room.
breakfast buffet was terrific, nice touch was the thermos of coffee on each table. Found it very expensive. To use computers for internet you were charged by the minute, for the price paid; it should have been included; as with the buffet breakfast; again, while very nice, 20Euro each, was a bit pricey; again, should have been included in room rate.
I did not like the high cost of meals. I did not like the high cost of Wi Fi - it should have been free.
quick check in and out. No complaints
The staff was very friendly The free shuttle service is only from the airport. If you want to return to the airport (i.e. you are on layover) then you must pay 6 €.
Nice rooms, really nice hotel for the price. Great breakfast. Nope
The staff were extremely helpful and friendly and the breakfast a memorable experience. The hotel is in a delightful old building and a convevnent part of Frankurt.
Great atmosphere. Friendly service. Lovely breakfast. Convenient location. Family-run mindset. Always a pleasure to stay here!
Location, Breakfast, Parking (free), big room, family atmosphere A little bit outdated but OK, can be noisy (wooden stair cases!)
close to sachsaunhausen area, quiet away from main drag, close to sbahn station
Exceptionally courteous staff. Breakfast service worth the additional 9.50 eur! Quiet but easily accessible location. Immaculate rooms. Appreciated in-room wc and shower.
Large,clean,comfortable good value accommodation in quiet street in Sachsenhausen,good shopping and good neighbourhood eats are all nearby as is "the museum mile"
Sefriendly, very obliging staff and wholeheartedly runned hotel excellent breakfast with regards to your own wishes
Arrival. And then it was all downhill. The younger man at the desk for the evening shift was effortlessly helpful. It was easier for him. The location was pleasantly suburban but not the most convenient . This is the kind of place I like, and if I'd gotten a better room I might have been much happier with it. For anyone with a car it would be good as there is space to park. My room was spacious and had decent lighting, but it was terribly inconvenient, with no space for non-hanging clothes or for toiletries. The worst was how very dangerous the shower was to get out of. I had Room 24 - -# 22 looked somewhat better. There were 42 very steep steps up to the 2nd floor (our 3rd) and, although they did make a quite old, small man carry my 2 heavy bags, it was not done eagerly, as I had been promised on the phone. I had said that if there was no one to carry my bags, I could not stay there. Breakfast was an additional 11 euros, but I did not want to be there. This is not a place for an older traveller - I would have loved it when I was 20-30.