SPA . Everything was perfect.
The staffs at front desk were not sufficient for the guests in the morning and the night.
This hotel situated near the shopping area. The hotel is very old and we had only 1x shampoo and 1x soap in the bathroom. Is this ***** Hotel ?
Rate,Locationand servise .. No.
Loved the location. My son loves sushi and this street was sushi heaven. The hotel room was also very comfortable. The breakfast was great. When I got there they informed me that there would be an up charge because the room they had for me did not accommodate the number of people on my reservation. Am still trying to figure out if I paid twice for the room There is also no concierge and the staff is not overly friendly. However, they are very competent and pointed us in the right direction to get the information we needed.
Very clean room and quick response of staff
clean hotel no enough restorant & iron not available in the room !
Nice rooms and the hotel itself - quality material, not worn out. Really good. We did not try the restaurants in the hotel but they seem serve gourmet food. Public parking is very convenient just underneath the hotel (24eur per day). Hotel is about 7 minutes stroll from the shopping area. Internet is very expensive - come on, this is 21st. century, internet should be included in room price, just like hot water is! The Spa of the hotel is rather small and we found it to be on the coldish side - but anyway, especially in a day time, the view from the top of the building is nice. Also the elavators - I don't understand why hotel building designers always hide stairs - not all hotel guests are not physically fit to walk up/down the stairs, and waiting long time for the elevator in peak times just to go a few floors really makes no sense.
The hotel was ideally located. 5 minutes to the shops on one side and 5 minutes to the train station on the other side. It was extremely clean, warm and very nicely decorated. Would recommend for short stop stays The breakfast is a pricey for what it is.
Coloured interior of the room
Very stylish and very clean at a very low price and in a convenient location Need bigger signs at street level to be able to find it easier.
Gut!!!!!!!!!!!!!! Is not so close to the downtown
The hotel is very close to the city´s main station. The reception staff are very nice and helpful. There is a free Wi-Fi Internet connection, a rare thing even at hotels of a higher rate. We also appreciated modern decoration of the hotel, and what is more important, its rather high value for little money. It would be nice to have a hairdryer in the room. Besides, all the information you find in the room is in German, though it´s not a problem for the reception desk operates 24/7, and the staff are fluent in English.
Location, staff and comfortable room
Location Did not live up tp expectations at all - very basis for a three star
very clean and good facility, nice service and perfect location too warm in the room
Very Friendly people. Will definitely come again.
The best for me at Friends was its location in downtown quite close to main station, which made easy to move anywhere
The helpfulness of the staff. The room we had at the front of the hotel was slightly could have done with better soundproofing from the street. It wasn't really bad just noticable.
Very central. Clean and charming When leaving the hotel the reception first tried to charge also the hotelroom from me despite the reservation vthrough your company. Anyhow they finally charged only the breakfast and took photocopies of your reservation document to me.
room facilities expensive internet and paytv
Location; excellent room service and cleaning service and very good varied breakfast. Tipping becomes very tiring. No access for handicapped people or buggies. Doorman only helps if previously tipped. Small elevators. Very small spa and saunas do not start working till late in the morning. Spacious rooms but poor decoration (holes in cortains and very rough towels and bathrobes -unacceptable for a five star hotel-)
I liked the welcoming and excellent attitude of all the staff and the quietness of the hotel and the fact that I could just step out into the best shopping and Christmas markets nothing
very pleasant stay, comfortable, central and user frendly. It may have been the night in question but there was some noise in the early morning.
This hotel is a business luxury hotel in the best location in Dusseldorf.There is some good lounge specially for business meetings.It is near to shopping area and just in front of downtown.We have stayed in a suite which is really good. Staffs are so helpful and all fluent in English.Breakfast is good although can be better if some warm items add. There is no free wifi internet in the rooms.
Room was very well equipted Ethernet poor spead, durring my stay there was constraction work done in room next to my and was very noise, staff send me some fruits and small bothel of champain whic was nice but not satisfactory, I could not relax in my room
Excellent hotel the staff were so polite and helpful, the hotel has a fine taste in their hospitality, near to shopping, food, nice walk and of course the U Bahn is on its corner. I surely recommend it to others.
Large room, nice restaurant, helpful, polite and friendly staff, excelent location. No
The location is awesome.....
Place, combination price and service
Accomodation. City center is very close. The room was clean and tidy. It was rather cold for the first 2 days. But they fixed it.
Room good size and loved the decor. Staff very friendly and accommodating. Helpful with site seeing advise too. Hotel right next to excellent Japanese area and only 10min walk from old city. Small lift for people with lot of luggage
The bed was very comfortable Shower facilities a bit outdated
Good location. Clean rooms.
could use more comfortable pillows they were like beanbags
The staff at the hotel were very helpful and the hotel was a very comfortable and warm environment. Good location and a good value 3 star hotel.
The location and the confort, the decoration is ok to . The single rooms are very small.
Clean, simple, efficient, good location, good breakfast Slightly oversized pillow
Location not possible to have regular breakfast before 7:00, and you pay 12 EUR for it
The location made getting around the area very easy. The stafff were very helpful and attentive.
Location was pretty good. The bathrooms fittings were leaking.
Hotel was clean and the breakfast was good. Rate was extremely fair for a room during a major fair at the K Messe There was only one lift, hence often quite a wait. Normally this is not a problem as I would use the stairs, but I was on the 6th floor.
Only hotel was good the hotel staff was not very courteous as in other hotels can really improve
I was travelling by train and needed a hotel near the railway station, from this hotel there is a 5- minute walk to the station, where there is also an underground station, which takes you to the city centre in just a few minutes. the hotel seemed new and clean. When I entered my room there was a strange smell, I opened the window and thought it would help. Unfortunately it did not solve the problem, so there must be something wrong with the air conditioning. As the smell is rather strong, the staff must be aware of it. I do not think a paying guest should be given such a room.
Room service & breakfast
Location to the train station is perfect. Within walking distance of everything. It's kind of a dump. No frills / place to rest your head and shower. That's about it.
Hotel (incuding room and bathroom/toilet) was clean, rooms extremely comfortable and quiet. Centrally situated well within walking distance of all the places of attraction and shops. 3 minutes from the railway station making it easy if you so wish to visit other cities e.g. Koln. Not really.
Located a couple of blocks from the train station and a number of restaurants. Main restaurant areas are within walking distance but not close by.
Hotel was nice!, room was excellent location good, and the restaurant and bar is extremely good. staff was friendly.
Location. Close to main railway station and +/-10-15 minutes walk to the city center (Altstadt). No fridge, no minibar in the room. No ice machine on the corridors. No ice at all in the hotel. No bar, cafÃ© or dining room (only breakfast available). MOST NEGATIVE: the bed & the pillows (1pillow/pax) TOO soft causing backpain, couldn't sleep properl
It was a nice one night stay. A clean and welcoming hotel, friendly staff, very good breakfast. I recommend it! Everything was fine...
The helpfulness of the staff. N/A
location, TV not working, Breakfast awful
It was very good
I arrived at 9PM, and I got the key for the last and in the morning booked/confirmed room. When I arrived at the room the door was open, the bed used, and the towels on the floor. Becuase this was the last room the very friendly recepcionist applogysed a couple of times, and called for a roommate (who was already at her home). 50 minutes later I room was fixed. I hope not to have this delay in check in (anywhere) often, but at least they solved it as good they can. And hey, wrere people work, mistakes can happen. If you dont work, you dont make mistakes.
staff was helpful and friendly the fan was to small to be effective in warm nights and days. Pricey room night. Very noisy outside over night
Location is OK. Not too far from where stuff happens (main station mainly), but not a particularly nice area by itself. The room we were given smelled very strongly of cigarette. We immediately complained but the only member of staff there at the time told us the hotel was fully booked for the night so we couldn't switch rooms. He said he'd get back to me once he spoke with the owner, but he never contacted me, neither by phone or by knocking on our room. We ended up sleeping with the windows open, but the smell was still there throughout the night. The air in the hall was much cleaner than that of the room. You get what you pay, I guess.
Quickk and simple procedure.
very close to bus link stop from weeze airport , breakfast ok , very good shower , allowed to leave bags safely in hotel after stay until traveling home ,hotel about 20mins walk to main bars and restaraunts bit noisy at night outside with windows open
Very good location in the city centre. Breakfast is also very good.
the location and the breakfast were ok the misleading from the staff about the telephone conversation cost - it cost me a fortune and it was really very disappointing! Especially with the explanation at my check-out - sorry we can`t do anything for you nevermind that you received wrong information!!!
Overall good service and friendly staff
Very convenient. Good location.
Nothing First the gym is poorly equiped. The treadmill broke down and no replacement was provided. No food is served in the hotel except breakfast. The rooms are very small.
location Shower was impractical
being more familiar with Australian and North American 4 & 5 star hotels the price and quality of Asahi does not compare favourably. As I rarely stay in European hotels it is more difficult to give an educated comparison.
The location was close to the main railway/u-Bahn station which made travel around the city easy. The rooms are spacious, spotless and have the bonus of a small kitchen.
The room I occupied on the 12th floor was furnished to a good standard with an excellent en-suite bathroom, TV and minibar. Internet connection was available if needed. The breakfast room was good with excellent service and good food.There was also a small bar. The hotel is situated close to the main railway station with a good connection to the airport and it is within easy reach of restaurants and bars.It is also well situated for access to the old city and the Rhine. Although the staff were all very helpful, this is essentially a dormitory hotel for business travellers and some people might find it slightly impersonal and lacking in many of the facilities that can be found in hotels catering for holiday makers
Lovely hotel, reception staff very helpful No
Location and breakfast Small room,one elavator.
Location, cleanliness Hotell a bit impersonal and being charged for the water in our room!
A very good breakfast, nice staff A small bathroom
Friendly staff and close to main train station. Room had horrible internal views. Felt dark and cramped. Not very good value for money. Disgusting that have soap dispensers in shower and bathroom.
Friendliness of the majority of the employees.
The staff were helpful and kind and the room was large and well designed. The hotel is a fair distance from the Altstadt unless you are familiar with the metro and other public transport.
I stayed in room no 408 and the view was beautiful The room bar should be free
Excellent breakfasts and very helpful staff. The room had comfortable beds with a lot of natural light and was very clean. I would stay here again.
It was a good 10 minute walk from the old town, and a bit closer to the more modern shopping district, so if you don't mind a brisk walk it's fine. the room was plain but was a decent size and the bathroom was ok, although there is a bath tub instead of a regular shower. There isn't any parking so you have to find public parking on the street but there are quite a few parking spots along the side streets adjacent to the hotel. On sunday the street parking is free. If you're a couple, the beds are awful! There are two twin beds pushed together but each with their own set of sheets and blankets and they slide apart the second you lay down, so you're forced to sleep in completely different beds or in one of the twins! In the morning the hallway is quite loud and there is only one lift. The general design of the hotel is rather odd and the website pictures definitely make it look nicer than it is. all in all it's ok but not at all exceptional.
The room was clean, the location of the hotel was perfect.
Certainly no value for the money paid, will not use again Rooms too smallNo facilities , such as internet in the room,room service??? No value for money paid
Hotel provides travel card and info
Very convenient Parking space is small
Good location, friendly staff and good breakfast. small but reasonable rooms, good value for money. Very slow Wifi
This is not the first time I stayed at that hotel. However, this time the room was not really up to standard. It was very small, the bed was against the wall and one had to climb over the other, the mattress was much too soft and the bed was not even 1,4 m large. When I complained I was informed that the rate was "only" the internet rate and therefore the smallest and least comfortavle rooms were allocated to those guests. I think that the relation price/comfort was nor uo to earlier experiences at that hoterl. If I will stay there again is at the moment questionable.
What I liked best was that the hotel is really quirky, some beautiful art pieces as fixtures !! I believe you can buy the lights!!! The lift is from another time zone! Only goes to 4th floor but does work! Beds are so comfy and spotless, slept soundly despite traffic outside! Lovely fresh assortment for breakfast until..11am !! Sadly no bar on premises only free coffee dock of sorts. 10 minutes walk to a world of shops bars restaurants and much more. a great "adventure in something different". Will do my best to go back :) At the end of 'hard' day shopping would have liked a drink in the hotel !
Hotel was very clean and rooms fitted out in a very modern way. Staff were very friendly and helpful. Breakfast was superb and good quality and very varied selection. Pillows were a lot to be desired. Very uncomfortable, but when asked staff for additional ones they were supplied promptly
Very good location. Near underground and transport streets. In the centre near with restorans and cafe, markets. Managers of Hotels have nationalism disposition. After they see our passports they mention as like turkish citizens and reject us in staying forward us to their another partner hotel which was located very discomfortable for us. After unpleasant discussion on reception we after sometime manage to stay there. Still we have rooms which are we not booking (small and not comfortable). For 4 nigts for 3 rooms we pay 3998 Euro. Do not recommend this Hotel
Very friendly staff, allowed late check out and had breakfast available from early until 11 approx
Reception was very friendly
i like the location to the metro and to the shopping areas,restaurants nearbys,the breakfast & the coffe,tea & snack bar at the lobby, the free wifi internet.too bad the elevator got out of service & we hv to bring dwn our luggages with difficulty.the toiletries are not good ones,the pillows and beds not comfortable enough .we found out that the 4 days convention room rates were sky high for this budget hotel classification at400 to 500 euro $ isntead of only 60 euro $ for the non peak season.. poor facilities like very samll elevator & out of service we experiences.the bed & pillows are low quality n not comfy..the electric sockets not enough for use.toiletries incomplete n not of good smell,cleaning of room not good enough..
Very unfriendly staff. The hotel manager was the most unhelpfull person i never meet. I do not recommend this hotel to anybody.. there are in the same street other hotels
Friendly reception staff, excellent breakfast Lift was tiny, we had an 8 month old baby in a pram and only one person could fit in the lift with the pram. Room was stark (white walls and dark furniture) and not as arty as I expected.
The room was really large, the breakfast was great only the bathroom was a little small but very clean! We would definitly book this hotel again!
The room design and features. Overall the hotel was nicely presented. Didnt make it to breakfast so no comments on that topic. It was very difficult to locate. Also, no power outlets on the work desk was ridiculous! How was I meant to run my laptop?
Noise of other guests who was talking on the floor at mid night...
Well located, close to city center. Very comfortable bed. Breakfast buffet. Reception area was not enough clean. Not enough towels into the room: only 1 hand towel and 1 bath towel, even we were 2 guests.
Hotel staff was professional and helpful. Breakfast was great.
Really nice, large, modern, stylish room with good facilities (nice size desk with landline, wi-fi, decent hairdrier, safety deposit box, as well as the little things like shower gel/shampoo, shoe polish kit and sewing kit etc. Shower position was such that you could stand under it (it was over the sloped end of the bath) and water went all over the (very slippy tiled) floor. It's quite well hidden. Also, the Japanese restaurant on the ground floor has late night kareoke - glad we weren't on the 1st floor!
did not stay in main hotel but in an apartment located a distance away very noisy
My room was very comfortable, clean and had everything I needed. I had read a couple of reviews about the rooms being small but in comparison to other European cities I have stayed in I found my room to be more than adequate. Especially for the price. The staff were very helpful and extremely friendly. The receptionist recommended a traditional German pub a two minute walk, around the corner from the hotel, where we ate delicious food and drank German beer. When we had seen enough in Dusseldorf, we caught the train (again only a five minute walk from the hotel) to Koln and had a good day out. I would recommend this hotel to anyone. I was very pleased with my stay there.
Location was great and there was a good selection for breakfast
the location is good, breakfast buffet reasonable. my room (comfortable single room in 5th floor), was near the elevator, which was loud during every function (movement) , the noise was not normal, the card of the door was not functioning easily although it was changed 3 times, the shower gel ans shampoo was looking and smelling like shocolade, which is not every body taste
Friendly and helpful staff. A single room = a single bed, not a double.
The Excellent comfortable beds.A good breakfast also.
very friendly and helpful staff; good location - close to the train station; good breakfast; single room was spacious enough.
location, breakfast, pool room size very disappointing
rooms a little on the small side,clean and comfortable though.Good location,helful staff.However,its not really a 4 star as claimed.i would classify it as 3.4/5 .
excellent breakfast with no bath-tab behind my request
nothing old, terrable
Very friendly staff and a good location. My room could have been cleaner but all in all it was fine.
The spa was terrible and they did not even have the sauna or steam room on. Very bad.
Absolutely excellent personal service, very courteous and couldn't be more helpful The only thing that was disappointing was that the TV/Sky Channels were totally focused, besides German of course, on Russia and Arabic (I think). The only English channels were Sky News/CNN. In the room information folder it had over 84 channels listed including bbc/itv/ etc but they were not set up as they could only take 48 channels. Also no Movies available.
size and comfort of room, perfect location in the center high price of breakfast
Perfect comfort. Perfect finition. Perfect electronic. Perfect value for money.
The best service you can imagine, excellent breakfast and dinner at Brasserie, we travel al lot but for sure this one of the best hotels in the World !
the hotel is very good pleced,very central in the hard of the city the decoration is very kitsch.
The staff are very friendly and helpful. The location is convenient. The room is very elegant and modern. Nothing more to ask for! We would definitely like to stay at this hotel, if we have a chance to visit Dusseldorf again.
Modern set-up of the hotel rooms, a guest-only VIP lounge, which is similar to a airports business lounge The stuff maid be more welcoming and service oriented. I missed a bit the very special feeling, you can get staying at luxury hotels.
modern and easy going
This hotels is just fantastic. We stayed in this superb hotel in the end of November and cannot wait to come back. We loved its classic luxurious style, the most modern technology in the room, the very cosy living room where you can just sit down, relax, play chess. The bed is very comfortable and the TV built in the mirror in the bathroom is quite impressive. If you want to experience a really enjoyable weekend, book a room here! Ramon and Mirka
quality per price equal good
Very clean hotel and room. Quaint and just what I was looking for.. budget hotel next to the main train station, a short walk into the main shopping district and curteous staff. I felt very safe.
Nice,quiet room,friendly service,centrally situated
Location, servise, food No WiFi Internet!!!! This is the only bad thing about it, but for bussines travelers it's really important.
Cleanliness, good location, good value for money CNN channel (English) was not working on the room
Free public traffic ticket and location. Old facilities (Small and slow elevator etc)
Close to the train station, clean rooms, helpful staff Only German TV; thin walls: you can hear everything from the other rooms; breakfast: nothing special; rooms without personality.
The Location of hotel near Town ,The staff is so nice.
Convenient to Hauptbahnhof. Room and bathroom were clean. Staff were friendly and helpful. Would stay here again. Internet connection was slow. Not the best part of town, unless you are looking to walk to strip clubs or gambling.
The location is perfect. Near the main train station. Everything is enough in the hotel for one-two days business trip. I will choose this hotel for my next short trip to Dusseldorf.
Good reasonably priced hotel near the train station. Breakfast was typical and good.
have stayed there before about a year or so ago. Comfortable bed. Glad to see there was a hair dryer in the bathroom and this could be comments on in the review of the hotel (always important for women and saves trekking one with you in your luggage !) Good breakfast. When we stayed before it was in the summer and about 32 degrees during the day so it was very very warm at night. There was a very small fan in each room but it really wasn't adequate and we hardly slept. Air conditioning would be a great help.
Very good staff. Breakfast is ok. Place is good. Close to main railway station and to shopping street. Price is good!
the customer service small bathroom
Receptionwas quick, efficient and friendly, there were plenty of flyers available and the breakfast times suited both early and late risers. Good pubs and restaurants almost on the doorstep, station 5 minutes leisurely walk or one stop on the tram.
Free internet and great breakfast. Staff all accomodating and freindly. Room had a terrible cigarrete smoke smell.
Very nice personnell, clean and good breakfast. Room was awful. No airconditioning, no heating system and the beds were not good. Smoking smell and the view from the room was terrible. 265 euro of this room was absolutely a robbery.
Great breakfast, friendly staff and had the whole 4th floor to ourselves. The breakfast really was value for money - 5 Euros for all you can eat and reasonable quality of munch - especially the mystery meat!
Free internet access, politeness of the staff, clean rooms Noise from the street
convinient position Hot water pressure
room is big and price is good.
Friendly personnel, nice allocation (walk distance to Aldt Stadt), nice rooms small bathroom
Friendly helpful staff, excellent breakfast, clean and comfortable room only a short walk from the city centre.
The location is very good. The reception was excellent and the room very quiet.
I had a room across the hotel which was very large for German standards. A very disappointing stay with an overpriced (but nice) room, outdated and not really functioning bathroom (shower!!!) Cannot classify the hotel as I cannot recommend it. Wireless in my room was very unstable.
the staff was very friendly and helpful the wrong street signs, breakfast was poor in taste
Location Dining room too small to take all hotel guests when busy
The hotel was very clean, the staff very friendly and helpful at all times, Only fault I would have was the size of the bathroom, and floor tiles very cold for November weather.
very clean and large double rooms The breakfast room was too small-we have to wait some people to finish with their breakfast
Location-only this. I think next time I will book another hotel.
Just location Room and elevator were very small. Most expensive 3 star I have ever stayed
Very nice people in the reception Not very clean
Staff very friendly and helpful. Also very good location for train station.
The staff was very friendly and helpfull. I had the feeling that they would walk an extra mile to help their guests. Specially the night receptionist. The beds got weels, it means that when you turn in bed, the bed moves together and your sleep gets disburbed
Most expensive 3 star I have ever stayed in. but it was the only one I could find after almost 1/2 hr searching on web. After staying 1 night I can see why this hotel had a vacancy when every other hotel in the city and near the airport was full.
The staff was very pleasant.
The location, staff and cleanliness was perfect I would suggest a kettle in the room for use
the kindness of the employees, the vicinity close to the center, the terasse that we could share with the other people we were staying with the light in the rooms in the morning (unsufficient curtains)
location, breakfast, concierge staff were slow in solving problems
The location was very good. Staff were very friendly and helpful. Not as plush as I expected for 5 star superior - foyer area was a bit like walking into the office of a business.
clean and comfort no
A 5 star hotel all the way...excellent breakfast buffe. Perfect location.
Close to airport and downtown. Service was great. Thought price was a little high.
I will return--very good--
We liked the location. We were not too impressed with the room facilities. No writing paper, no pencil/ballpoints, no enveloppes. I did not like the bed pillows. Too soft and no way to get another one. Obviously the hotel is very popular by the Mid Eastern travellers. Without any disrespect, it seems to make the hotel a bit messy. Other than that we will come back for the location.
Rooms very well appointed and comfortable. An excellent hotel
The location of the hotel is very strategic
Located very close to Altstadt and shopping area. Full car parking lot...
firstly your breakfast was very good and your receptions was a good anthor think the cleaning of our room was very nice No any entertainment in this hotel
location, breakfast free internet and rooms light cramped rooms, pathrooms without bath tub
Very satisfied. Forgot expencive jacket at the hotel, but the staff found it for me. Nice people/
Poor ventilation in room. Poor indication of how to get to hotel by car since there are many one-way streets that are not indicated on map.