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location, breakfast, concierge staff were slow in solving problems
I will return--very good--
We liked the location. We were not too impressed with the room facilities. No writing paper, no pencil/ballpoints, no enveloppes. I did not like the bed pillows. Too soft and no way to get another one. Obviously the hotel is very popular by the Mid Eastern travellers. Without any disrespect, it seems to make the hotel a bit messy. Other than that we will come back for the location.
The location of the hotel is very strategic
A 5 star hotel all the way...excellent breakfast buffe. Perfect location.
Rooms very well appointed and comfortable. An excellent hotel
The location was very good. Staff were very friendly and helpful. Not as plush as I expected for 5 star superior - foyer area was a bit like walking into the office of a business.
clean and comfort no
Close to airport and downtown. Service was great. Thought price was a little high.
right in the middle of town, clean, comfortable,no probs. all pretty satisfactory
bathroom too small
to have a nice looby where visitors can get rest the looby was very big but not organized i dont like the price rate it was too high even in exhibition times
It is a normal hotel for business and nothing is offered extra to like Everyday the house keeping used to forget something (one day shampoo, the other day the hand wash, the third day to clean ashtrays....more over, no safe box in the room.
It was what I expected The temperature control in the room did not seem to work
Comfortable room, good service
I enjoyed the morning breakfast They charge me the internet too high..
the pool and the sauna internet access was slow, and cost too much
location small room verry very noisy, very small bathroom
Large room, nice restaurant, helpful, polite and friendly staff, excelent location. No
This hotel is a business luxury hotel in the best location in Dusseldorf.There is some good lounge specially for business meetings.It is near to shopping area and just in front of downtown.We have stayed in a suite which is really good. Staffs are so helpful and all fluent in English.Breakfast is good although can be better if some warm items add. There is no free wifi internet in the rooms.
Excellent hotel the staff were so polite and helpful, the hotel has a fine taste in their hospitality, near to shopping, food, nice walk and of course the U Bahn is on its corner. I surely recommend it to others.
Very central. Clean and charming When leaving the hotel the reception first tried to charge also the hotelroom from me despite the reservation vthrough your company. Anyhow they finally charged only the breakfast and took photocopies of your reservation document to me.
very pleasant stay, comfortable, central and user frendly. It may have been the night in question but there was some noise in the early morning.
room facilities expensive internet and paytv
The location is awesome.....
Room was very well equipted Ethernet poor spead, durring my stay there was constraction work done in room next to my and was very noise, staff send me some fruits and small bothel of champain whic was nice but not satisfactory, I could not relax in my room
Location; excellent room service and cleaning service and very good varied breakfast. Tipping becomes very tiring. No access for handicapped people or buggies. Doorman only helps if previously tipped. Small elevators. Very small spa and saunas do not start working till late in the morning. Spacious rooms but poor decoration (holes in cortains and very rough towels and bathrobes -unacceptable for a five star hotel-)
I liked the welcoming and excellent attitude of all the staff and the quietness of the hotel and the fact that I could just step out into the best shopping and Christmas markets nothing
Perfect comfort. Perfect finition. Perfect electronic. Perfect value for money.
size and comfort of room, perfect location in the center high price of breakfast
modern and easy going
the hotel is very good pleced,very central in the hard of the city the decoration is very kitsch.
Absolutely excellent personal service, very courteous and couldn't be more helpful The only thing that was disappointing was that the TV/Sky Channels were totally focused, besides German of course, on Russia and Arabic (I think). The only English channels were Sky News/CNN. In the room information folder it had over 84 channels listed including bbc/itv/ etc but they were not set up as they could only take 48 channels. Also no Movies available.
The staff are very friendly and helpful. The location is convenient. The room is very elegant and modern. Nothing more to ask for! We would definitely like to stay at this hotel, if we have a chance to visit Dusseldorf again.
Modern set-up of the hotel rooms, a guest-only VIP lounge, which is similar to a airports business lounge The stuff maid be more welcoming and service oriented. I missed a bit the very special feeling, you can get staying at luxury hotels.
The best service you can imagine, excellent breakfast and dinner at Brasserie, we travel al lot but for sure this one of the best hotels in the World !
The spa was terrible and they did not even have the sauna or steam room on. Very bad.
This hotels is just fantastic. We stayed in this superb hotel in the end of November and cannot wait to come back. We loved its classic luxurious style, the most modern technology in the room, the very cosy living room where you can just sit down, relax, play chess. The bed is very comfortable and the TV built in the mirror in the bathroom is quite impressive. If you want to experience a really enjoyable weekend, book a room here! Ramon and Mirka
Great location, Nice rooms Bed could be more comfortable.
room was very spacious , nicely and functionally furnished - it gave me an almost feeling of being at home. location suited my needs. price of breakfast (breakfast itself was good).
perfect location for the altstadt (shops, bars and food) and within easy walking distance or the more exclusive shops. Also only a five minute ride from train station. Also the hotel kindly gave me the room I asked for (based on reviews on your web site). It was a nice dual aspect room. Didn't think the staff were over friendly. Also bit surprised that it's supposed to be a 4 star - thought 3 would be more accurate. It was clean and tidy but nothing special.
Location in the city center and near the train station Booking.com photos of rooms doesn't correspond to reality, free Wi-Fi only in lobby
Perfect location ,Freindly staff No english channels in TV
Location Small rooms
very close to the aldt stadt wireless network has a very bad performance.
The decoration of the hotel is ok, but the device is soso. Service is good, it's suitable for short term business travel. Beds are too narrow.
the room was toooo small and the heat wasn't good
Hotel location, clean rooms, good breakfast airconditioning in the room was very weak
Location was great and there was a good selection for breakfast
Friendly and helpful staff. A single room = a single bed, not a double.
the location is good, breakfast buffet reasonable. my room (comfortable single room in 5th floor), was near the elevator, which was loud during every function (movement) , the noise was not normal, the card of the door was not functioning easily although it was changed 3 times, the shower gel ans shampoo was looking and smelling like shocolade, which is not every body taste
nothing old, terrable
location, breakfast, pool room size very disappointing
Very friendly staff and a good location. My room could have been cleaner but all in all it was fine.
The Excellent comfortable beds.A good breakfast also.
excellent breakfast with no bath-tab behind my request
very friendly and helpful staff; good location - close to the train station; good breakfast; single room was spacious enough.
rooms a little on the small side,clean and comfortable though.Good location,helful staff.However,its not really a 4 star as claimed.i would classify it as 3.4/5 .
Location not possible to have regular breakfast before 7:00, and you pay 12 EUR for it
The location and the confort, the decoration is ok to . The single rooms are very small.
The staff at the hotel were very helpful and the hotel was a very comfortable and warm environment. Good location and a good value 3 star hotel.
could use more comfortable pillows they were like beanbags
Room good size and loved the decor. Staff very friendly and accommodating. Helpful with site seeing advise too. Hotel right next to excellent Japanese area and only 10min walk from old city. Small lift for people with lot of luggage
The bed was very comfortable Shower facilities a bit outdated
Good location. Clean rooms.
Accomodation. City center is very close. The room was clean and tidy. It was rather cold for the first 2 days. But they fixed it.
Place, combination price and service
Clean, simple, efficient, good location, good breakfast Slightly oversized pillow
Spacious room with living space, large bed, kitchenette. Quiet location close to Altstadt and KO. Friendly staff. They didnt arrange a parking space for our car, althought we required one with our reservation weeks ago. It was told us that a parking space might be available only for the last two days, but the enterance was closed at the weekend and there was no one at the office. Internet didn't work during our stay for 5 days, althought we told them repeatedly. It only worked 5 minutes each day, which was very disappointing. The room design and furnitures are quite old-fashioned. No cleaning for the whole 5 days, while the price range is higher than a 4 star hotel.
The attitude of the staff was very nice. Staff were helpful and supportive. I liked the environment. The only issue we faced was no Air Condition facility. If A/C is offered even with an additional charge, it could be perfect.
apartment is clean and very spacious, Location is good There is no guest elevator, you have to climp three floors to reach your apartment, No daily cleaning service, Front disk close at 5PM and week ends.
Good Location No reception staff on weekend, unable to park car in garage as nobody there to let us in. We were given a smokers room - were are non-smokers but there was no one at reception to change anything.
Mostly businessat Dusseldorf airport but went out and about in the evnings to restaurants and bars Non refundable deposit was a bit harse as we had to leave for a few days in the middle of ou stay and go to Munich.
Right in the center and surrounded by nice shops, parking within the property, size of the room (was 50-55sqm), large washing basin, good heating system, good size kitchen Elevator was very small and hard to bring up large bags, doona smelt smoke and made our pyjama smoky in the morning, corridor lights were hard to find in the dark
Convenient location, very friendly staff, comfortable. office staff only on premises during the hours of 8am-6pm. Not a problem if you talk with them prior about your specific needs.
Very good size rooms, and although close to city centre location was very peaceful
This is not the first time I stayed at that hotel. However, this time the room was not really up to standard. It was very small, the bed was against the wall and one had to climb over the other, the mattress was much too soft and the bed was not even 1,4 m large. When I complained I was informed that the rate was "only" the internet rate and therefore the smallest and least comfortavle rooms were allocated to those guests. I think that the relation price/comfort was nor uo to earlier experiences at that hoterl. If I will stay there again is at the moment questionable.
Reception was very friendly
Very convenient Parking space is small
Very friendly staff, allowed late check out and had breakfast available from early until 11 approx
Good location, friendly staff and good breakfast. small but reasonable rooms, good value for money. Very slow Wifi
Very good location. Near underground and transport streets. In the centre near with restorans and cafe, markets. Managers of Hotels have nationalism disposition. After they see our passports they mention as like turkish citizens and reject us in staying forward us to their another partner hotel which was located very discomfortable for us. After unpleasant discussion on reception we after sometime manage to stay there. Still we have rooms which are we not booking (small and not comfortable). For 4 nigts for 3 rooms we pay 3998 Euro. Do not recommend this Hotel
Hotel was very clean and rooms fitted out in a very modern way. Staff were very friendly and helpful. Breakfast was superb and good quality and very varied selection. Pillows were a lot to be desired. Very uncomfortable, but when asked staff for additional ones they were supplied promptly
i like the location to the metro and to the shopping areas,restaurants nearbys,the breakfast & the coffe,tea & snack bar at the lobby, the free wifi internet.too bad the elevator got out of service & we hv to bring dwn our luggages with difficulty.the toiletries are not good ones,the pillows and beds not comfortable enough .we found out that the 4 days convention room rates were sky high for this budget hotel classification at400 to 500 euro $ isntead of only 60 euro $ for the non peak season.. poor facilities like very samll elevator & out of service we experiences.the bed & pillows are low quality n not comfy..the electric sockets not enough for use.toiletries incomplete n not of good smell,cleaning of room not good enough..
What I liked best was that the hotel is really quirky, some beautiful art pieces as fixtures !! I believe you can buy the lights!!! The lift is from another time zone! Only goes to 4th floor but does work! Beds are so comfy and spotless, slept soundly despite traffic outside! Lovely fresh assortment for breakfast until..11am !! Sadly no bar on premises only free coffee dock of sorts. 10 minutes walk to a world of shops bars restaurants and much more. a great "adventure in something different". Will do my best to go back :) At the end of 'hard' day shopping would have liked a drink in the hotel !
location rooms very small; hotel has not been updated/renovated in a long time - carpet stains, peeling paint, chipped furniture etc. all give the appearance of lack of cleanliness and care even when this may not be the case
The staff was very warm and welcoming. They are the single greatest strength of this hotel. The rooms are nice/comfortable. The location is awesome! Good breakfast buffet included in your night too. I'll most likely stay here again on any return trips. I wish they had free wifi but they did not. The rooms were clean-ish but could have been cleaner. No free wifi is my main complaint.
Friendly staff were very helpful. Very large room with plenty of space. Great loctaion for Old Town and shoppoing district Room decoration is old and tired. Bathroom dated but functional. Inside of wardrobe very dusty, need to clean before it could be used. Carpet stained, comes with age.
Friendly reception staff. The bed was OK! Corridors and interior decoration rather run down / outdated
If you want to ave fun at the bars and restaurants of the Altstad neighourhood, this is just the perfect location. It is literally right around the corner. Behind the hotel there is a paid parking for 15€/night, quitte easy. Just bear in mind it is a budget hotel
The location of this, only a few meters from underground - just a corner from old city -gave us the capability of going anywhere very easy. The carpet of the room was shabby and needs to replace it.
The room was large and the breakfast was excellent (it was included in our room price). The location is its best point, being only 3 minutes walk from the old town and river, and 10 minutes from the main shopping street. The shelves inside the wardrobe was covered in dust, so somebody isn't doing a good cleaning job. The mattresses were not the best.. The receptionist on departure was not very charming and didn't say goodbye and thank you to us.
Hotel in the center, old town of Düsseldorf. Everything to see is in walk distance. Staff in breakfast room (a blond man) was really nice. Breakfast was simple, but ok. This hotel is not bad to spend a night in Düsseldorf, not more. Bathroom needs to be renewed, and room redecorated. No views from our room. Everything was quite old. Breakfast room was too small, you will have to wait for 10 minutes to get a table if you go in the rush hour.
The position in Dusseldorf, the relative peace and quiet in a large city, the booking out time (1200hrs) and the staff. A very 'relaxing' hotel. No appropriate car parking included within the price of the room.
Very close to city center. Good breakfast Only one English TV channel
Close to the center and to the train station there is no common rooms and restaurant
The location is very good just opposite ti Schumacher Brewery. Overall hotels looks nice I expected rooms to be more comfortable. The rooms require some sort of renovation.
The staff were very helpful and friendly Parking
It was very close to the shopping district. No kettle in the room and no mini bar. I had a child and we needed to boil water in the night.
Staff The dining facilities, the food, the rooms, the beds etc.etc.
The staff is very friendly The room could have coffee/tea saches with hot water kettle
The location, very close to the city center I have booked a room with a big bed and they gave me a room with two separate bed. The organization and handling of reservations need to be improved
Excellent breakfast, great central location, spacious room, friendly staff. Rather small and a bit outdated bathroom, only equipped with a shower (no bath)
Excellent......... Very expensive during exhibitions.
the hotel location was ideal in between railway station & old town ,the room was very spacious also the staff where very freindley
big room you had to ring the bell and the reponsible of the hotel was opening. the whole night the bell was ringing when a customer was ringing in order to get in.
nice sttaf, good location, good price
Friendly staff, very good value for money during the trade fair period. Good central location. It has a tiny bit of a seedy feeling with the 90s decoration that relies on plastic veneer a little to much for my taste. But then again, 150 p. night including b'fast is not bad.
The Staff were extremely helpful and friendly The rooms were rather sparce and had no tea/coffee facilities
walking distance to city centre and very close to main train station
quite decent breakfast and close to alt stadt beds are uncomfortable, no door between room and bathroom, door to WC is not possible to close, and the weird thing - they ask not to throw the toilet paper into the toilet
Room very bare needed some wall hangings. Shower head did not attach to holder
I did not like anything except that it was in walking distance to the Hauptbahnhof. It's noisy both from the street and inside the hotel, no isolation at all, no doors between room and bathroom, very bad bed, you can here if someone enters the hotel as the entrance door bangs. I could hardly sleep. The second worst hotel I have stayed in, the first on was in Paris...
why not mentioned : no lift only small and quite dangerous stairs, not every day cleaning
it was what i expected no
nothing special. typical two star hotel.
Privacy and quietness. Near to restaurants and bars. As a non smoker, I was conscious of the smell of tobacco smoke in the soft furnishings. Suggest some rooms should be designated non smoking'.
staff, breakfast, cleanliness, location no heatring - the place was freezing!
Nice people, easy to find and reach
Good position in the center of the city. Independence of access with badge. Good quality/price ratio.
no lift in 3 star hotel.un usual in germany
The hotel room was really more like dorm for students. Very basic setup but there was refrigerator. Room was not cleaned everyday as it was a "green hotel". They should say that on the website. Had to make my own bed every day. Had to ask for an iron but no ironing board was available.
friendly people rooms are on the second and third floor, no elevator. has to be menitoned on your side