Overview

The Gwen, a Luxury Collection Hotel, Chicago

521 North Rush Street, Chicago, IL 60611, United States
+1 312 645 1500

AED 599+

Overall guest ratings

8.5/10 Excellent
Based on 1,480 reviews

Review highlights

  • 9.5
  • 8.4
  • 8.1
  • 6.9

Good to know

  • Pleasant entrance area
  • Spacious rooms
  • Great shopping

Nearby

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    About

    Nestled in River North along the Magnificent Mile, The Gwen is a landmark skyscraper overlooking vibrant downtown Chicago. Our hotel is directly connected to The Shops at North Bridge and a mere stroll away from Navy Pier, as well as some of the city's best dining and nighlife. Savor the rich diversity of American cuisine or creative cocktails at our refined dining venues. Our fitness center promises state-of-the-art amenities while 15,000 square feet of function space provide a memorable setting for business meetings and social events. Our 311 elegant guest rooms and suites boast inspired city views. Art Deco design elements are complemented by High Speed Internet Access and 65-inch flat-screen televisions. Marble bathrooms with glass-encased showers and separate deep soaking bathtubs elevate your stay.

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    Starwood Hotels

    Amenities

    • Fitness centre
    • Free Wi-Fi
    • Pets allowed on request. Charges may apply.
    • Facilities for disabled guests
    • ATM on-site
    • Babysitting or child care
    • Business centre
    • Currency exchange on-site
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Express check out
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Storage available
    • Terrace/Patio
    • Concierge service
    • Coffee shop
    • Free Internet
    • Parking (surcharge)
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    Reviews

    Guest reviews

    Overall rating

    8.5 Excellent
    Based on 1,480 reviews
    • 9.5 "Terrific location."
      9.7 "97% liked the proximity to shopping."
      9.7 "97% liked the proximity to sightseeing."
      10.0 "100% enjoyed the restaurants & bars nearby."
      10.0 "City centre within easy reach, said 100%."
      7.5 "Easily accessible by car, said 75%."
      10.0 "Near to public transport, according to 100%."
    • 8.4 "Comfort level is high."
      8.4 "84% thought rooms were spacious."
      8.4 "84% said the beds were comfortable."
      9.1 "91% liked the big bathroom."
      7.4 "74% thought it was pleasantly quiet."
    • 8.1 "Great service."
      8.9 "89% found the staff to be very friendly."
      7.0 "70% thought the service was very professional."
      10.0 "100% said the concierge service was amazing."
      7.5 "75% were impressed by the valet service."
      9.0 "Lovely bar service, according to 90%."
    • 7.9 "Internet works."
      10.0 "100% thought it was a great value."
    • 7.3 "Good cleanliness."
      8.6 "86% thought it was clean."
    • 6.9 "Rooms are ok."
      6.6 "For only 66%, the bathroom was ok."
      6.8 "Only 68% said rooms were clean enough."
    • 5.4 "Breakfast is mediocre."
      6.2 "Breakfast prices were ok, according to 62%."
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    Overall rating

    8.7 Excellent
    Based on 799 reviews
    • 9.6 "Terrific location."
      9.6 "96% liked the proximity to shopping."
      9.7 "97% liked the proximity to sightseeing."
      10.0 "100% enjoyed the restaurants & bars nearby."
    • 8.3 "Great service."
      9.0 "90% found the staff to be very friendly."
      7.3 "73% thought the service was very professional."
    • 8.2 "Very good internet connection."
      10.0 "100% thought it was a great value."
    • 8.1 "Comfort level is high."
      8.1 "81% thought rooms were spacious."
      8.4 "84% said the beds were comfortable."
      8.8 "88% liked the big bathroom."
    • 7.2 "Good cleanliness."
    • 6.5 "Rooms are ok."
      6.6 "For only 66%, the bathroom was ok."
      6.8 "Only 68% said rooms were clean enough."
    • 5.1 "Breakfast is mediocre."
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    Overall rating

    8.9 Excellent
    Based on 340 reviews
    • 9.4 "Terrific location."
      9.8 "98% liked the proximity to shopping."
      9.7 "97% liked the proximity to sightseeing."
    • 8.5 "Great service."
      9.1 "91% found the staff to be very friendly."
      7.3 "73% thought the service was very professional."
    • 8.0 "Comfort level is high."
      7.9 "79% said the beds were comfortable."
      8.1 "81% thought rooms were spacious."
    • 7.6 "Good cleanliness."
      7.0 "70% said rooms were clean."
    • 7.5 "Nice rooms."
      7.9 "79% said the beds were comfortable."
      7.0 "70% said rooms were clean."
      8.1 "81% thought rooms were spacious."
      7.1 "71% were happy with the bathroom."
      7.3 "73% thought the view was good."
    • 6.2 "Breakfast is mediocre."

    Overall rating

    8.5 Excellent
    Based on 251 reviews
    • 9.5 "Terrific location."
    • 8.6 "Comfort level is high."
      8.6 "86% said the beds were comfortable."
      8.5 "85% thought rooms were spacious."
    • 8.6 "Bar is amazing."
    • 7.9 "Good service."
      8.8 "88% found the staff to be very friendly."
      7.4 "74% thought the service was very professional."
    • 7.8 "Good amenities."
      7.8 "78% thought the building was wonderful."
      8.4 "84% enjoyed the lobby entrance."
    • 6.9 "Rooms are ok."
      6.8 "For only 68%, the bathroom was ok."
      6.9 "Only 69% said rooms were clean enough."
    • 6.3 "Average value."
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    Overall rating

    8.4 Excellent
    Based on 88 reviews
    • 9.4 "Terrific location."
    • 8.2 "Great service."
    • 7.5 "Good amenities."
      7.5 "75% thought the building was wonderful."
    • 7.1 "Good vibe."
    • 6.0 "Rooms are ok."
      6.2 "For only 62%, the bathroom was ok."
    Hotel type
    Business Hotel
    Guests recommend this hotel for business travelers.
    Luxury Hotel
    Guests recommend this as a luxury hotel.
    Good to know
    "Pleasant entrance area"
    "Spacious rooms"
    "Great shopping"
    data provided by TrustYou

    Recent reviews

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