Overview

The Gwen, a Luxury Collection Hotel, Chicago
Best Bar and Beverages

521 North Rush Street, Chicago, IL 60611, United States
+1 312 645 1500

AED 646+

Overall guest ratings

8.6/10 Excellent
Based on 1,216 reviews

Review highlights

  • 9.6
  • 9.5
  • 8.5
  • 6.2

Good to know

  • Pleasant entrance area
  • Spacious bathroom
  • Great shopping

Nearby

    show all

    About

    Nestled in River North along the Magnificent Mile, The Gwen is a landmark skyscraper overlooking vibrant downtown Chicago. Our hotel is directly connected to The Shops at North Bridge and a mere stroll away from Navy Pier, as well as some of the city's best dining and nighlife. Savor the rich diversity of American cuisine or creative cocktails at our refined dining venues. Our fitness center promises state-of-the-art amenities while 15,000 square feet of function space provide a memorable setting for business meetings and social events. Our 311 elegant guest rooms and suites boast inspired city views. Art Deco design elements are complemented by High Speed Internet Access and 65-inch flat-screen televisions. Marble bathrooms with glass-encased showers and separate deep soaking bathtubs elevate your stay.

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    Amenities

    • Fitness centre
    • Free Wi-Fi
    • Pets allowed on request. Charges may apply.
    • Facilities for disabled guests
    • ATM on-site
    • Babysitting or child care
    • Business centre
    • Currency exchange on-site
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Express check out
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Storage available
    • Terrace/Patio
    • Concierge service
    • Coffee shop
    • Free Internet
    • Parking (surcharge)
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    Reviews

    Guest reviews

    Overall rating

    8.6 Excellent
    Based on 1,216 reviews
    • 9.6 "Incredible bar."
      10.0 "Lovely bar service, according to 100%."
      8.6 "Delicious alcoholic drinks, according to 86%."
    • 9.5 "Terrific location."
      9.8 "98% liked the proximity to shopping."
      9.8 "98% liked the proximity to sightseeing."
      10.0 "100% enjoyed the restaurants & bars nearby."
      10.0 "City centre within easy reach, said 100%."
      10.0 "Near to public transport, according to 100%."
      8.3 "Easily accessible by car, said 83%."
    • 8.5 "Great service."
      9.2 "92% found the staff to be very friendly."
      7.2 "72% thought the service was very professional."
      10.0 "100% said the concierge service was amazing."
      10.0 "Lovely bar service, according to 100%."
      9.4 "94% were impressed by the valet service."
      7.8 "78% found the restaurant service to be one of the best."
    • 8.4 "Comfort level is high."
      8.8 "88% thought rooms were spacious."
      8.1 "81% said the beds were comfortable."
      9.4 "94% liked the big bathroom."
    • 7.9 "Good cleanliness."
      7.5 "75% said rooms were clean."
      9.1 "91% thought it was clean."
    • 6.2 "Internet is average."
    • 5.9 "Breakfast is mediocre."
      6.0 "Breakfast prices were ok, according to 60%."
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    Overall rating

    8.7 Excellent
    Based on 680 reviews
    • 9.5 "Terrific location."
      9.6 "96% liked the proximity to shopping."
      9.8 "98% liked the proximity to sightseeing."
      10.0 "100% enjoyed the restaurants & bars nearby."
    • 9.4 "Incredible bar."
    • 8.6 "Great service."
      9.1 "91% found the staff to be very friendly."
      7.5 "75% thought the service was very professional."
    • 8.5 "Comfort level is high."
      8.7 "87% thought rooms were spacious."
      9.2 "92% liked the big bathroom."
      8.3 "83% said the beds were comfortable."
    • 6.9 "Rooms are ok."
      5.9 "Only 59% thought the shower was ok."
    • 5.7 "Breakfast is mediocre."

    Overall rating

    8.8 Excellent
    Based on 304 reviews
    • 9.6 "Incredible bar."
    • 9.5 "Terrific location."
      9.8 "98% liked the proximity to shopping."
      9.8 "98% liked the proximity to sightseeing."
    • 8.5 "Great service."
      9.1 "91% found the staff to be very friendly."
      7.1 "71% thought the service was very professional."
    • 8.2 "Generally very clean."
      7.7 "77% said rooms were clean."
    • 7.8 "Nice rooms."
      7.8 "78% said the beds were comfortable."
      8.7 "87% thought rooms were spacious."
      7.7 "77% said rooms were clean."
      7.4 "74% were happy with the bathroom."
      7.9 "79% thought the view was good."
    • 6.5 "Breakfast is mediocre."

    Overall rating

    8.8 Excellent
    Based on 182 reviews
    • 9.6 "Incredible bar."
    • 9.4 "Terrific location."
    • 8.5 "Great service."
      9.1 "91% found the staff to be very friendly."
      7.6 "76% thought the service was very professional."
    • 8.2 "Amenities are good."
      8.1 "81% thought the building was wonderful."
      8.5 "85% enjoyed the lobby entrance."
    • 7.2 "Nice rooms."
      7.2 "72% were happy with the bathroom."
      7.9 "79% said the beds were comfortable."
      8.8 "88% thought rooms were spacious."
      7.6 "76% said rooms were clean."
    • 6.4 "Average value."

    Overall rating

    8.4 Excellent
    Based on 48 reviews
    • 9.5 "Terrific location."
    • 8.5 "Great service."
    • 7.4 "Good vibe."
    • 6.6 "Rooms are ok."
      6.8 "For only 68%, the bathroom was ok."
    Hotel type
    Romantic Hotel
    Guests say the hotel is perfect for a romantic getaway.
    Business Hotel
    Guests recommend this hotel for business travelers.
    Luxury Hotel
    Guests recommend this as a luxury hotel.
    Good to know
    "Pleasant entrance area"
    "Spacious bathroom"
    "Great shopping"
    data provided by TrustYou

    Recent reviews

    Find reviews that mention
    conrad
    ask for a coffee maker
    michigan ave
    great location
    good size room
    dark brown
    friendly and helpful staff
    wish they were queen beds
    city view
    spacious clean room
    clean quiet roomy
    bose
    location was ideal
    floor in the hallway
    popcorn on the floor
    worn chair
    hotel location
    aware of the fee

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