Cons: The car was not comfortable and the representatives was rude and they are very slow. And can I rent a car with a full tank of gas. I want rent from them again unless final option.Very slow as well
18 Oct 2016
Pros: The customer service was the most amazing service I've ever had... seriously. It was a quick and easy transaction. The guy's name that helped me was Zach.. he was extremely helpful and very accommodating (I received a free upgrade because of minor utility issues with my original rental). I just couldn't imagine a better place to go to receive this great of an experience renting a vehicle, because renting a vehicle can be such a headache. 5 stars
Cons: I loved everything about it.
23 Oct 2016
Switched me to a Tiny Car
Pros: Ease of check in
Cons: Was contracted for Ford Focus or better (with 5 seats) and was switched to a tiny Fiesta with barely room for 3 people. I am a large / tall guy and scraped my head twice trying to just get into the thing. I should have NOT ACCEPTED the car but was stressed for time.
Cons: I couldn't figure out what the rotten smell was in the car, so on the second day I popped the hood. There was a dead (and rotten) cat on top of the engine. When I returned the car the next day, the lady asked how the car was. I told her it was horrible and explained the situation. My main issue in all of this is she didn't offer a refund, or discount, or much of an apology. She pretty much just agreed with me that it was disgusting.