Cons: I thought I was renting from airport. When It turned out I wasn't there was no option but to throw away the prepaid reservation. Hertz were completely unsympathetic so I rented at a different supplier.
29 Mar 2017
No shuttle to airport.
Pros: They don't provide shuttle service to airport but they provided assistance when I asked.
3 Jul 2017
Pros: Nothing I never even got to look at the car
Cons: They let me make a reservation that they never intended on letting me pick up. They were rude , and I never even got to see the car. They took my money and made their wexcuses. I'm disgusted, and will never use them
14 Sep 2017
Bait and Switch
Cons: Rented a car at AMA airport thru Kayak. You booked a reservation in downtown Amarillo. Hertz stuck it to me to get at the car at AMA airport instead of downtown ($200/ day). Will never use Kayak again.
5 Oct 2016
It started off rough
Pros: Decent car, very clean
Cons: The rental process was flawed, at best. Because I was dropping off at another location, they wanted to put me into a standard car, but my rental was for a full size car. Further, the rental agreement had to be filled out by hand, and customers were queuing behind me, impatiently. The rental agent had to call a manager at home, because he didn't know how to rent the vehicle, because it was a manual agreement and I was returning to another location.
Cons: The worse thing was it was impossible to wash the wipers while driving! Upon discovering there was no washer liquid in the reservoir, we attempted to fill it and it just ran out onto the ground. I hope this gets fixed, and on this particular car the marks of where wide take had been put on the 3 passenger doors should be removed alsao.
27 Oct 2016
Unhappy that at&t bill wasn't accepted
Pros: The enterprise employee was very helpful and accommodating, and the prices were ideal
Cons: All the proof we were told to bring was excessive, and then when we brought it, three loopholes that weren't mentioned made it impossible to rent from entetprise.
#1 our bill wasn't Suddenlink or a necessity and it was the only one up to date on late fees. So we were unapproved in the end.
#2 one family member was paying and one was driving. So we both had to prove liability of course and the fact that we live in the same house with the same proof of residence wasn't acceptable
#3 the fact that a twenty one year old was paying while a 50 year old was driving tacked on a $40 fee because the car was in the twenty one year olds name.
Too many loopholes and too difficult to become approved, then if that's possible too much red tape and nickle and dime-ing being tacked on at the last minute. But great customer service and respect!
30 Mar 2017
Different drop off than pick up
Pros: The car was clean and sufficient for our needs
Cons: It was not clear that the car pick up was way off the airport premises. The car rental at the airport was $200 plus dollars more when we went to their booth and was informed our car was from somewhere else. After paying $30 to get to the correct pick up spot they did not have the size we reserved because of an accident. The lady was very kind and did the best she could to locate a small size vehicle but it took about an hour out of our day. At first we were offered a large SUV but that would of been twice the gas money. I guess rental companies picking up one place and dropping off at another.
17 Mar 2017
Pros: The car was reasonable on fuel
2 Apr 2017
Don't book on Kayak
Cons: I booked a economy car and Kayak told me it would be around $56 per day. I arrived at Enterprise after my flight at 11:30 p.m. and was told the only car left was a Dodge Durango and I was charged $150 for not even 24 hours. I would have been stranded without getting as I needed to get to Amarillo to Santa Fe by morning. The guy in front of me faced the same issue and had to take another SUV. So, don't book on Kayak because what they promise you is false.
Cons: Refusal to rent to me because I don't have a credit card. Wanted 2 utility bills, latest paycheck stub, and proof of vehicle insurance, which had to be active for over 6 months. Moved a month prior and had just changed insurance. Was not informed of debit card policy until I arrived at counter 2 hours late departing for my wedding. Was charged $72 for insurance on vehicle I did not rent. That's the last money budget will ever get from me.
Cons: Car had unsightly body damage.
Tank was supposed to be full and was only 3/4 full.
28 Feb 2017
Think Twice Before Renting from Budget
Pros: I appreciated the check-in from the personnel upon my return. A far cry from the terrible experience I had when checking out the vehicle.
Cons: Customer service at the front counter when I went to pick up the vehicle was challenging and extremely frustrating. I felt as if the front desk attendant treated with contempt and disdain.
Although I try not to just pull the race card, it was clear to me that I was being treated the way I was because of my color. I will think long and hard before ever going back to Budget Rental.
I will say, however, when I went to return the vehicle and told my story to the supervisor, she was very professional and accommodating and listened to my complaint. While it was reassuring to know that the service I received at the hands of the desk attendant was isolated, according to the manager, the sting and bad taste left could not be erased.