Overview

Holiday Inn Express Charleston-Civic Center
Best Service Friendliness

100 Civic Center Drive, Charleston, WV 25301, United States
+1 304 345 0600

AED 401+

Overall guest ratings

8.2/10 Excellent
Based on 539 reviews

Review highlights

  • 9.6
  • 9.4
  • 9.0
  • 5.9

Good to know

  • Friendly service
  • Wonderful sightseeing
  • Great reception
  • Great shopping

Nearby

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    About

    Welcome to the Holiday Inn Express Civic Center, Charleston's Premier Hotel for both Business and Pleasure Perfectly situated in the heart of the downtown Charleston business district, we are directly adjacent to the Charleston Civic Center, Town Center and just one mile from the West Virginia State Capitol Complex. We are also easily accessible from I-77, I-64 and I-79. Enjoy a complimentary Hot Breakfast buffet served daily featuring our Quickstart Pancake Station along with our world famous Cinnamon Rolls. Our Express Market, open 24/7, offers a wide selection of both hot and cold food and beverage items. Enjoy a workout in our state-of-the-art fitness center before or after a busy day. Keeping up with current events, family and your business needs have never been easier with our free high-speed Internet service, complimentary 24-hour business center and our guest interactive information board. Our professional meeting planners coupled with our tastefully appointed and flexible meeting space can provide all of the necessary elements to assure the success of you next meeting or social event. Charleston's finest and family friendly restaurants are within a short walk of us, and our complimentary shuttle service is available 24-hours per day for transportation to and from Charleston's Yeager Airport. For the perfect blend of contemporary elegance, comfort and convenience, please allow us to show you what true West Virginia hospitality is all about!

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    InterContinental

    Amenities

    • Complimentary breakfast
    • Fitness centre
    • Free Wi-Fi
    • Facilities for disabled guests
    • Business centre
    • Internet
    • Laundry service
    • Meeting/Banquet facilities
    • Air-conditioned
    • Safe
    • Free parking
    • Laundry facilities
    • 24 Hour Front Desk
    • Free airport shuttle
    • Pets not allowed
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    Reviews

    Guest reviews

    Overall rating

    8.2 Excellent
    Based on 539 reviews
    • 9.6 "World class service."
      9.7 "97% found the staff to be very friendly."
      9.7 "97% said the reception staff was great."
      8.9 "89% thought the service was very professional."
      10.0 "100% were happy with the shuttle service."
    • 9.4 "Terrific location."
      9.7 "97% liked the proximity to sightseeing."
      10.0 "100% liked the proximity to shopping."
      9.2 "Great parking, according to 92%."
      10.0 "Easily accessible by car, said 100%."
      8.3 "83% enjoyed the restaurants & bars nearby."
      10.0 "City centre within easy reach, said 100%."
    • 9.0 "Food is to die for."
      9.5 "Yummy desserts, said 95%."
    • 8.7 "Breakfast is good."
      10.0 "100% were happy with the price of the breakfast."
    • 6.4 "Average cleanliness."
      6.3 "Only 63% said rooms were clean enough."
    • 5.9 "Rooms are ok."
      6.3 "Only 63% said rooms were clean enough."
      5.0 "50% thought the minibar was ok."
    • 2.7 "Disappointing internet connection."
      2.9 "71% said the wifi quality was bad."
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    Overall rating

    8.5 Excellent
    Based on 247 reviews
    • 9.7 "World class service."
      9.8 "98% found the staff to be very friendly."
    • 9.5 "Terrific location."
      10.0 "Easily accessible by car, said 100%."
    • 8.9 "Food is delicious."
    • 8.7 "Breakfast is good."
    • 8.2 "Good value."
    • 6.5 "Average cleanliness."
      6.4 "Only 64% said rooms were clean enough."
    • 6.1 "Rooms are ok."
      6.4 "Only 64% said rooms were clean enough."
      5.0 "50% thought the minibar was ok."
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    Overall rating

    8.4 Excellent
    Based on 150 reviews
    • 9.6 "World class service."
      9.8 "98% found the staff to be very friendly."
      9.7 "97% said the reception staff was great."
    • 9.4 "Terrific location."
    • 8.9 "Breakfast is good."
    • 6.0 "Average cleanliness."
      5.8 "Only 58% said rooms were clean enough."
    • 5.5 "Rooms are ok."
      5.8 "Only 58% said rooms were clean enough."
      6.3 "Beds were acceptable for 63%."

    Overall rating

    8.2 Excellent
    Based on 48 reviews
    • 9.7 "World class service."
      9.8 "98% found the staff to be very friendly."
    • 8.8 "Breakfast is good."
    • 5.3 "Rooms are ok."

    Overall rating

    8.5 Excellent
    Based on 91 reviews
    • 9.5 "World class service."
      9.7 "97% found the staff to be very friendly."
    • 9.3 "Terrific location."
    • 8.4 "Breakfast is good."
    • 6.2 "Average cleanliness."
      6.1 "Only 61% said rooms were clean enough."
    • 5.8 "Rooms are ok."
      6.1 "Only 61% said rooms were clean enough."
      6.8 "Beds were acceptable for 68%."
    Hotel type
    Business Hotel
    Guests recommend this hotel for business travelers.
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Good to know
    "Friendly service"
    "Wonderful sightseeing"
    "Great reception"
    "Great shopping"
    data provided by TrustYou

    Recent reviews

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    breakfast was great
    free breakfast
    civic center
    staff was very friendly
    nice room
    friendly staff
    good breakfast
    great location
    hard-boiled eggs
    close to mall
    breakfast and friendly staff
    easy access to interstate
    bathroom floor
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