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The hotel was very clean and fresh, the staff was very friendly, the bed was comfortable and the shower was great! The only thing that needs some work is the breakfast food. The breakfast food could be better and another walfle maker would be great as the line was very long.
Anyone with small kids know the value of room to move in a hotel breakfast area. This place has it!
The breakfast and the service at breakfast.
Quiet. Furnishings, carpet dingy. Breakfast dried out and not tasty.
Price was the only redeeming quality about this hotel. It is an absolute dump. Online reviews about cleanliness were absolutely true. The hotel was dirty and dingy as were the rooms. The room needed a major dusting and the shower and tiles had mold. I would never return to this hotel in the future. IT IS NOT A 3 STAR by any stretch!
The hotel was in Casper. The staff, the temperature of the freezing swimming pool, our room keys not working and the generally the way the hotel operated.
Located right on the river
While the hotel is pretty outdated beds/bedding are comfortable. The whole place was pretty clean. Staff was very friendly. Fun pool/restaurant area. I'd stay here again for sure. Some of the card readers to get into the building were unreliable or very wobbly.
Nothing It just did not meet the Star Level of a 3! Maybe a 2...
The hotel is for sure 'dated'. The room was in need of repairs. Vent in bathroom did not work and the heat made a very annoying noise when it kicked on. The pillows were just terrible. The breakfast buffet looked so bad we just went somewhere else to eat.
The breakfast was outstanding! No..
Close to everything. Cobwebs in the corner of the bathroom. No tub just a shower as well. Door to the bathroom look like a first grader cut the bottom off with a saw.
Had a pool and clean Cold stupid cold in the hall
Quality of bedding very cheap Small room Small tv Med clean I would consider this a 2 star Price was high for the room
The overall ambiance was very nice. The decor, lighting, and just general sense of calm was very nice. I was shocked that my '3 star' hotel had not been renovated in quite a long time leaving the carpet in my room stained and rather gross. The room was small as well. The breakfast buffet didn't have very many options for what I would expect as well.
The price was good The first room smelled like smoke. The second room they moved us to smelled like nasty chemicals. Not a great place to stay.
Everything seemed fine and clean. The staff was very nice. very hard beds
Lady that worked in kitchen was great!!
The room was clean and truly smoke free. I wish that they would have a better comforter set on the bed.
Great front desk help along with great advice on where to get a good beer and burger. Thinner walls allowed a little noise but for great price rooms were clean and decent.
I felt for the money it work out for us very well. . The Breakfast was excellent with a lot of choices. it was clean and comfortable. I would stay there again. The location and the parking
The staff The room was filthy (carpet was dirty, room was non smoking, but you could cut the smoke smell with a knife. Limited eating facilities in the are. Too many pets on premises. The walls between rooms were paper thin.
Friendly staff Dirty. Smelled like smoke
Large room, friendly staff, and good breakfast.
It was clean with lots of extras-teas and hot chocolate, four bath towels without having to ask, a lovely seating area in the lobby, and a great breakfast!
The breakfasts were amazing and there were a lot of amenities: free wifi, free bottled water, and a free snack bag. The breakfasts changed everyday and were very great. They had a wide variety of food. I would rate this hotel much higher. The carpet was wild colors, but that is very small.
We arrived late so the young lady was a little unfriendly but the rooms were great.
The complimentary hot breakfast was really good. A great selection and the quality was terrific. Not a thing. I highly recommend this hotel!
The breakfast was the best ever and they even cooked bacon just because our daughter asked for it, extremely nice front desk help. We will stay her again The pull out couch bed was extremely thin and uncomfortable. They need to replace the mattresses as our daughter found it impossible to sleep.
room was very nice, clean, and staff was good. Excellent breakfast. Our room was right above the entrance and I could hear people coming in during the late evening. The room was a handicap room and needed shower chair.
My room was clean, comfortable, and very attractive. Loved the shower! It was so great after a day of traveling! The staff was nice, parking was good. Beds were excellent! We did not do breakfast at the hotel. I would have preferred a contental breakfast, but there was only a bistro in the lobby....to purchase breakfast.
Clean, friendly, comfortable and a reasonable value for your money. The Bistro / Bar was only OK stocked and the staff was limited somewhat in what they could prepare for your "after a hard days travel cocktail". Again, nothing that would send you away screaming. While the new Denny's was open next door for a real meal it would have been nice to have had something available in the morning complimentary. Nothing big just the usual fare you find in other establishments of the same caliber.
Staff was friendly and efficient Hotel is busy due to oilfield crews. Normal noise, disruptions and behavior accompany these types of people. Room smelled of smoke. Price was very high due to the influx of oilfield workers and the ability of the hotels to charge much higher rates. Best advice that I can give is to keep driving and avoid these areas below Buffalo, Wyoming past Wheatland, Wyoming or prepare to pay twice as much for a fair to mediocre hotel room. If you absolutely HAVE to get stuck there, you had better book early or you may find yourself sleeping in your car!
Clean and comfortable No shampoo,1 washcloth for 2 people. Was told that the only way the prices could be kept low was ro charge guests for wi-fi and if I wanted it free I should have stayed at the Hilton.
Rooms were clean and priced right No complaints, considering the price.
I did like anything it smelt like melee in the room and rotten Eggs and there was mold stains in the room it was horrible
Location No breakfast bar
The pictures online are not what the hotel was. I guess they are remodeling so they used pictures of the new parts of the hotel but said nothing about the remodel on the website. Our room looked like it was out of the seventies and it smelled like that too. The spa was closed the entire time we were there and the pool was freezing cold. The receptionist was rude. And I figured being such a nice hotel there would have been continental breakfast. I should have read the reviews.
Not a thing Key cards did not work. I had to go back to the desk three times. They tried to overcharge me by $35. The room was gross. The bathroom was even more disgusting. There was a TV from the 1980s. In fact everything was way out of date. In a scummy location. Grossed out never coming back.
Location and price Old and run down. Smelled bad
I didn't Like it !! The roads were closed due to weather so I could not get there and I could not cancel my room and get a refund
We went to casper to shop but didn't have any money left in the checking acct. after the holiday express double charged our credit card!! When we talked to the clerk she just said I can't do anything about it you'll have to call back monday. I told her we needed the money so we could go shopping as that is we were in casper for. She didn't even apologize or try to appease us in any way. We called back monday only to have the general manager, X tell us that we should contact our bank and that we just didn't understand how debit cards worked! She continued to try to say it was just the way debit cards worked. I have never had such a bad experience with a hotel EVER!! I still haven't been credited for the two extra charges! DON'T GO!!!! \n \n
Beds are super comfortable!
The staff that I talked to on the phone about my pills was very helpful in trying to track down my pills and I am very grateful. I left two weeks of medicine in packs, unfortunately, I didn't realize it until 2 days later but there was no record of anyone finding them. There were no drugs that most drugies use mostly diabetic, blood pressure, & colesteral.
I did not know what to expect when I booked my reservation includung air fare and hotel, other than I had often stayed at Holiday Inn Express facilites in other cities and had, for the most part, been satisfied. But this location is a jewel. It is nearly new, in a very convenient location near the main highways, as well as with easy access to the city of Casper. It is a great hotel and would be perfect for all travelers! I'd definetly return.
This hotel is fully up to HI Express standards that are excellent. Convenient to a wide variety of restaurants, and other services. Everything worked perfectly.
This Hotel offered value for money on our way to Yellowstone NP. It was clean, comfortable,and had everything you might need like a fridge and decent TV. The bed was comfortable too!
Friendly staff. Good breakfast selection. Alarm click provided. Not enough towels,wash cloths, complementary shampoo or plug ins
Comfortable bed, good wifi, clean room, great value and quick check-in. Everything was fine for the price.
The shower was great and the bed real comfy It was loud. I could hear people loudly talking outside and was worried something would happen to my car. People were yelling in the hall and pounding on doors.
Good breakfast Beds were just ok
Very friendly staff and pretty decent breakfast
Location, breakfast, price Some areas are worn but not a big deal
The staff was extremely friendly and helpful. The free breakfast and afternoon snacks were awesome. The entire atmosphere was very welcoming.
Close to town but not too close. Dated rooms. Duct tape on the air conditioner.
Very bad, guy doesn't speak English. No Internet, no TV channels. Holes everywhere. Dirty bedding and carpet. No never again