Luxury on the beach
We liked the location and ambiance. Beautiful surroundings and polite, friendly staff.
IThe food leaves room for improvement. The lobster was gristly ang the items on the breakfast buffet were cold. Additionally, the people that greet you upon arrival appear to be there to welcome and help you, but they just want to sell you a timeshare.
No fridge. No complimentary breakfast. No late checkout. Had to clean the coffee maker myself.
stunning view from our room 1174
love the view and the room decor
The hotel is undergoing renovations
Staff of the hotel. The beach and the view
In normal times, this is probably a good hotel. But at the moment the hotel is undergoing renovations. Lots of workers and dirt around the hotel. Parking is far away. Some of the hotel restaurants are closed. Most of the pools are closed. It is not pleasant to go on holiday in this situation. Wait for the renovations to end. Unfortonetly we didn't know all of this when we did our reservation .
Sandy, great to swim in beach that's even has a lifeguard. Cozy beds and cool AC in rooms. Great views. Wonderful staff. Tasty buffet breakfast. Free parking. Great location. Overall great place.
Noise from present renovations and bathrooms near beach/ pool could use more frequent service.
Attentive staff - run down property
This place must be 30 years old. It's in definite need of a refurb. Worn and dirty carpets make the hallways look drab, the stucco and tiles in the guest rooms make the place feel cold and unfriendly. They are refurbishing the lobby, so that's a good start. The food needs a good look at, too, breakfast that was meant to be hot was cold, other items where presented as if they were left from the day before.
A nice beach resort
Breakfast too expensive
The Beach side view was breathtaking. Catered to my husbands gluten free diet. Staff was excellent at every turn!
Doing maintenance a few rooms away with very smelly glues and chemicals along with noise. Food selection for celiac and vegetarian diets is limited and boring.
They upgraded us to an Ambassador suite. Best sleep of our entire vacation. Loved the beach and the pool. We reveled in the torrential thunder and lightning while enjoying our rack of lamb, pizza and martinis at the BBQ restaurant under the palapa. Service was great too. Nice view from both balconies in our room.
very close to the airport one of the 1st stops from the airport
It is really far from the party zone, had to pay $20 taxi each trip from the hotel to the party zone.
Grounds are beautiful but the rooms are well below
The beach The buffet The public areas
Poor quality and cleanliness of room Construction across the hall which started at 9am and filled the hallway with dust.
If you aren't into the party scene, this hotel is located well away from the main "strip" in Cancun. The food is excellent and the menus offer multiple healthy options. The hotel is also very environmentally friendly. Staff is the friendliest we've encountered. They all work very hard but still take the time to be pleasant.
A little inconsistent about which restaurants will be open on any given night
The Westin Resort & Spa, Cancun rests peacefully at a quiet end of Cancun’s Hotel Zone. Enjoy the serenity of private white-sand beaches with breathtaking views of the Caribbean Sea and Nichupte Lagoon, plus easy access to Cancun’s excitement. Lounge endlessly at our glorious private beaches and four outdoor pools. Pamper yourself at the luxurious Heavenly Spa by Westin™. Or pick up the pace with countless water sports, plus tennis, golf, a top-notch gym, and fascinating local tours and day trips. Each of our 370 bright and airy guest rooms feature inviting contemporary decor, the signature Heavenly® Bed, and stunning Caribbean Sea or lagoon views. For an upgrade, consider our Royal Beach Club, with its exclusive services and private pool.
Based on 2,984 reviews
Value for money
Policies vary by room type and provider.