Pros: Common areas, beach, friendliness of the staff, the room view, close to La Isla shopping mall Cons: -
Very disappointed in the foodPros: Nice grounds, although it looks likes its getting a little older.
Staff was great, every single one of them
Spa was great.Cons: The food was bad. I kept on trying to give this place 2nd and 3rd chances to see if they had anything good. But I was constantly disappointed. It was edible, but far from good. The nail in the coffin is when we got a taco from the airport and it was better than all the food we had at this hotel.
Room felt a little dirty, shower leaked, shower glass door had someone's name scratched into it.
Not what you would epectPros: The hotel is suppossed to ve o e of the best in Cancun, but it is a great disapointment
3rd time and still lovin' Live AquaPros: A great place, I met my kids there for some relaxing togetherness! The staff is friendly, helpful without being pushy. The place is clean, beautiful and laid back. People from all over the world to meet and enough food variety to keep you from getting bored.Cons: This visit it wasn't too crowded but I've been there in the past where you have to stalk out your place at the pool. We went because we love the place and got a great deal through Kayak I couldn't afford it at regular price. I would love to get notification that Live Aqua wasn't crowded and had a deal going on - I'd be there again in a minute.
Already Planning Our Next TripPros: Attentive Staff, Always willing to take in special requests to make trip more enjoyable, beautiful property, the weather is PERFECT in January. Never seemed overly crowded, even with the weekend group thereCons: Our airline cancelled our flight and we missed the first day of our trip. We called immediately after finding out but the hotel would not refund our money for that first day, even with proof of the cancellation of our flight. We had to eat that cost.
Pros: The perfect hotel - paradise.Cons: Hotel guests start "reserving" lounge chairs by the pool around 7am by leaving towels there; then they don't come back til much later. This is to be expected I guess, not an issue with the hotel itself. Just good to be aware of before you go.
Fantastic hotel and mostly very helpful staffPros: The pool is amazing and the swing bar and swim up bar are lovely features.
The location on the beach is stunning and we never tired of the views across the infinity pool.
The spa is very high spec and the therapists good.
We would definitely go back and highly recommend Live Aqua Cancun. Cons: The food was not always to the highest or consistent standard in all the restaurants compared to the luxurious style of the hotel.
The pillows are uncomfortable. One of our rooms needed an upgrade in the bathroom.
Nice stay :)Pros: Gorgeous property, delicious food, excellent location. Highly recommend !Cons: Staff is pushy to up-sell other products
Beautiful place!Pros: The pools are amazing, the grounds well kept and the staff are all friendly.Cons: The aromatherapy is too strong in some places. Painting going on in the main lobby the day we left - left me with a BIG headache. We had to check out of our room at noon. Planned to grab a quick lunch before leaving but nothing available between 12-1 except room service and a couple of places outside in the 100+ temps.
Pros: Food was not good , place could use some updates
Loud nightclub closes at 4am! No sleep!Pros: This place would’ve been a solid 3*value with a five star staff but that’ll leave noisy night club next-door ruined it for usCons: This place would’ve been a solid 3*value with a five star staff but that’ll leave noisy night club next-door ruined it for us