Trips
Hotel Nyx Cancun

Hotel Nyx Cancun

7.9
Good

Based on 1,789 reviews
 
Boulevard Kukulcan Km 11.5, 77500 Cancun, Quintana Roo, Mexico
  +52 998 848 9300
Hotel Nyx Cancun - Cancun, Quintana Roo, Mexico
Check-in
Check-out
Compare vs KAYAK |
EasyClickTravel AED 313
Last Minute Travel AED 313
EasyClickTravel AED 321
EasyClickTravel
per night
Last Minute Travel
per night
EasyClickTravel
per night

Rooms

Check-in
Check-out

Queen rooms

AED 454+

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Bed type
Provider
Nightly Base Price
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Queen bed
AED 454 per night
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Queen bed
AED 475 per night
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Queen bed
AED 484 per night

Double rooms

AED 352+

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Bed type
Provider
Nightly Base Price
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Unknown
AED 352 per night
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Unknown
AED 379 per night
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Unknown
AED 423 per night
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Unknown
AED 423 per night
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Unknown
AED 424 per night
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Unknown
AED 458 per night
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Unknown
AED 547 per night

Standard rooms

AED 339+

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Bed type
Provider
Nightly Base Price
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Unknown
AED 1055 per night
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Unknown
AED 339 per night
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Unknown
AED 377 per night
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Unknown
AED 388 per night
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Unknown
AED 389 per night
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Unknown
AED 437 per night
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Unknown
AED 461 per night
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Unknown
AED 513 per night
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Unknown
AED 517 per night
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Unknown
AED 523 per night
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Unknown
AED 579 per night
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Unknown
AED 685 per night
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Unknown
AED 750 per night
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Unknown
AED 992 per night

Classic rooms

AED 607+

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Bed type
Provider
Nightly Base Price
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Unknown
AED 607 per night
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Unknown
AED 612 per night

Reviews

Traveller rating

155
67
47
38
5

Time of year

Traveller type

Show reviews that mention

+
shopping mall
beautiful beach
master suite
carry your luggage
room was noisy
great view
basic room
bus stop
staff is very friendly
little bit
breakfast was very good
beautiful pool
great hotel
excellent food
  • Okay
    Jun 2017
    5.7

    Originally booked into a BASIC room and that would be a compliment. The furniture was similar to a thrift store and had one window maybe 3 feet square. The ac worked but could not adju

  • Excellent
    Feb 2017
    10.0

    Amazing place to stay

    Our beach front room was always kept very clean, great view, spacious. The staff was always willing to help, super nice and friendly. The included in your stay breakfast was above expectations. Also the hotel is very close to the center. I'd recommend this hotel to my friends. Five stars! I'll for sure come back.

    We loved everything.

  • Good
    Nov 2016
    7.1

    Overall a good hotel

    Complimentary wi-fi. Centrally located--within walking distance to restaurants/shopping. A bus stop right outside the hotel takes you to downtown in under 10 minutes. Beach front. Friendly staff. Modern rooms. Good breakfast.

    Construction is going on next door and they work well past midnight--can hear the use of heavy machinery in one of the two rooms I booked. Sheets had stains. Both rooms had a strong odor coming from the drain in the shower. The bar, restaurants, and room service only accept credit/debit as a form of payment, You can hear everything in the hallway from the room.

  • Excellent
    Nov 2016
    10.0

    Great location, great value, great hotel!

    The location was excellent. You can easily walk to several shopping centers nearby (or take the city bus, which stops just outside of the hotel). The staff was always courteous and helpful. The view from my room was beautiful and there was live music at the beachfront restaurant every night. I sat on my balcony and relaxed while listening to the music each night. I highly recommend NYX!

    There was no hot water for the shower or sink. This led to some very chilly showers on the days I had to wake up at 4 a.m. or 5 a.m. This didn't bother me, but I was on the 6th floor and there's no elevator so be prepared to potentially get a workout.

  • Okay
    Oct 2016
    4.5

    Mold in assigned room and also replacement room

    We were promptly checked in at our 6pm arrival. The room we were assigned had wet tile floors, the smell of mold and visible mold stains on the bathroom walls. We were given a different room that was bigger in a better location. Unfortunately, this room had worse mold than the first room. The climate control intake was full of dust and dirt and was well beyond needing maintenance. Staff was efficient and friendly at the included breakfast.

  • Excellent
    Sep 2016
    10.0

    Amazing

    This hotel its truly amazing! The stuff so helpful, the room are breath taking. Had a huge suite with a huge open balcony with sea view!!! The deinks r just ok nothing special but the food was delicious

  • Good
    Apr 2016
    7.7

    Nyx cancun

    Staff is friendly enough, not overly friendly but not rude either. Lots of Europeans, which is fun. Food is decent. For the price is was worth it. LOVE dining on the beach every night by candle light.

    Get the all inclusive package! If not they will nickel and dime you for everything including a glass of water. I would go back but only as an all inclusive. Alot of smokers.... And they didn't use an ashtray but not the resort's fault.

  • Okay
    Feb 2016
    6.0

    I will never stay here again...

    I liked the building. It is beautiful. The beach front pool and restaurants are great with life music. It is a clean place. If you like to take photos, this place lends for great backgrounds

    The worst part... the only time i used my debit card was in the lobby ATM.. When I returned from my trip, charges starting appearing from Mexico, Dubai, and other countries! My bank is great so I'm not even concerned, other then I am without a debit card for one week. By the way.. $2k in charges, yes, they went all out. Glad they will get nothing because I caught it early (not the hotel, but whoever stole my number from the ATM) I paid the hotel of course. I don't like my room cleaned while I'm there so I placed the Do Not Disturb sign. Guess! Yes, they walked in on my fiancee, and another day they walked in and did the bed. By the way, they went through out things. How do I know, If you travel much, you know where your things are. Nothing taken except my privacy and well my money from the ATM. The cleaning staff is grumpy but the behind the counter staff is a lot friendlier. The only reason I stayed is because I was going to leave the first day I got there and search for another hotel, but they game bigger room. And by bigger, I mean a regular size hotel room with only two towels and a floor mat. Wait, two towels? lol All I can do is laugh and now I know to just go for a big chain hotel like I usually do and skip the romanticism. I will make up for the romance with dinners and shows. Thank you for reading. Good Luck

  • Okay
    Jan 2016
    6.0

    Malls within resonable walking distance in both directions.

    The basic room in which we stayed desperately needs a renovation. The room didn't have a working safe, as the lock was broken, and the fridge didn't cool either.

  • Mediocre
    Jan 2016
    3.1

    Moldy room, noisy late night bar music, lousy fron

    The location is good; a short walk to the luxury shopping at La Isla Mall.

    Upon checkin, we were surprised with an upcharge of $52 for an additional guest. I had booked two rooms for a total of three people for $368 for one night. The website stated that the rooms were two person occupancy. When I explained to the staff that we were only going to be there for a few hours as we had a 4:00 a.m. departure, the staff was unwilling to make any concessions. When I arrived, there was no concierge at the taxi driveway. I lugged four bags up a flight of stairs in hot sticky late afternoon weather. Upon entering the lobby, the staff ignored us and made no effort to hold open a door or assist with luggage. The room was moldy, dingy and poorly lit with fluorescent lighting. The pillows were thin and inadequate for a room at this price point; there was a top sheet, but no blanket or any sort of comforter. Just a sheet. The pool, and surprisingly, even the hot tubs, were full of young and loud children. The water in the shower never reached above a slightly warm temperature. There was no lock provided for the old-style room safe in the room. The wifi did not work in the room at all. The concrete construction of the room made it impossible to get ANY cellular service in the room. After having dinner, we returned to the room at 11:00 p.m. and there was a live band performing in the pool bar no less than 15 feet from our room. There were no visible patrons, only a band and a couple of bartenders. Upon checkout (at 4 a.m.) there was no staff to assist with luggage, so I, once again, schlepped the bags down a long staircase to the taxi staging area. A security guard was roused from sleep and kindly called a cab for us. This hotel is an example of why I no longer stay in Cancun; the towns further south are much more calm and relaxing. I am typically a very positive reviewer, but this hotel is substandard and the staff does not seem to care. Stay elsewhere if you can; NYX it off of your list of prospective hotel accommodation providers.

  • Mediocre
    Dec 2015
    2.8

    Horrible Hotel

    Location

    First room they gave us was an old room, with rusted lamp shades, cloth shower curtain with mold, hard dryer plug fused and melted to the outlet (when I confronted the front desk about this she told me "did you call maintenance?"... for what? so they can rewire the entire room??), we arrive and there was a plate of discarded food on the building steps, when I told the front desk she told me that it was room service... 20 hours later the plate was still there. After the first night thy switched us to one of the new rooms, still had an ancient mattress, and the pipes smelled like sewers when you flushed. NEVER AGAIN.

  • Okay
    Dec 2015
    4.8

    Two nights of poor sleep, stinky hotel

    Hotel seems very nice at first glance. Modern lobby, two swiming pools, waterfront to the warm Caribbean, However... The hotel stinks, a mixture of mildew a specific cleaning agent and sewage. The room was too cold and it was impossible to adjust the temperature (two nights and two lobby phone calls). I know it sounds capricious but something is broken in this hotel. I suggest finding something in isla mojeres straight from airport if everything is booked and this is a last option.

  • Poor
    Dec 2009
    2.0

    They treat us very badly. It was not possible to go to beach because there were works and they did not tell us. Far from everythin. The price of the room is cheap but the rest of the services, shop, etc. of the hotel is expensive. The internet access was very 5 $ ....The staff in the reception were not very nice....completely overcharged...many people were leaving the hotel...very dissapointing...

  • Okay
    Dec 2009
    4.4

    friendly staff & good breakfast..

    It's no beach in the hotel... terrible..

  • Mediocre
    Dec 2009
    4.0

    The location of the hotel is good, just walking distance from two shopping plazas, one on either side of the hotel.

    No opening to the beach is the minus point of this hotel.

  • Okay
    Nov 2009
    6.0

    I had a studio room, and it was clean and big, with a balcony facing the ocean. It was quite easy to get around, since there is a taxi and bus stop next to it. There is also a small shopping mall and a few restaurants across the street, and a bigger shopping mall a few hundred meters away. In the shopping mall across the street there is a travel agency that offer excursions (e.g. to Chichen Itza) much cheaper than the guy sitting in the hotel lobby.

    They quote the price in dollars, but when you pay they convert it to pesos using a bad exchange rate, making it more expensive than you think it is. Also, the A/C was a little bit too effective. It was too cold having it turned on, so I ended up not using it. I was there during low season, so it was quiet, but I can imaging it can be quite noisy if there are lot of guests staying at the hotel, since the sound proofing was quite poor. I could hear my the people next door quite well when they were talking or watching TV. The room also could need a few more lamps, since it was quite dark in the evening, even with all the lights turned on.

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About

Overview

With a stay at Hotel NYX Cancun in Cancun (Hotel Zone), you'll be a 2-minute drive from La Isla Shopping Mall and 9 minutes from El Rey Ruins. Featured amenities include a computer station, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Cancun? This hotel has facilities measuring 1055 square feet (98 square meters), including a meeting room. Free self parking is available onsite.

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Features

Free parking
Free airport shuttle
Free Wi-Fi
Pool
Pet friendly
Spa

Check in

15:00

Check out

12:00

Cancellation/pre-payment

Policies vary by room type and provider.

Amenities

Parking
Complimentary breakfast
Fitness centre
Free Wi-Fi
ATM on-site
Business centre
Car hire
Internet
Currency exchange on-site
Gift shop
Laundry service
Meeting/Banquet facilities
Room service
Spa
Hot Tub
Outdoor pool
Restaurant
Bar/Lounge
Beauty salon
Air-Conditioned
24 Hour Front Desk
Safe
Pool table
Storage available
Non-smoking rooms available
Beachfront
Terrace/Patio
Lift
Concierge service
Child pool
Hairdryer
Babysitting/child care services (surcharge)
Pets not allowed
Designated smoking area
Wedding services

Location

Most popular landmarks

  • Interactive Aquarium Cancun 0.8 km
  • Playa Marlin 1.3 km
  • Kukulcan Plaza 1.5 km
  • Playa Chac Mool 1.9 km
  • Cancun Golf Club at Pok Ta Pok 2.3 km
  • Forum Beach 2.5 km

Cancun travel guide

Learn about Cancun on KAYAK

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