Overview

Hard Rock Hotel Cancun

Blvd Kukulcan KM 14.5, Hotel Zone, 77500 Cancun, QR, Mexico
+52 998 881 3600

AED 1657+

Overall guest ratings

9.0/10 Excellent
Based on 1,171 reviews

Review highlights

  • 9.3
  • 9.0
  • 6.6
  • 6.2

Good to know

  • Professional service
  • Friendly atmosphere
  • Recreation staff is nice
  • Friendly service

Nearby

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    About

    Nestled on the beach, this Avenida Kukulkan resort is within 3 mi (5 km) of Ballenas Beach, La Isla Shopping Mall, and Delfines Beach. El Rey Ruins is 2.2 mi (3.5 km) away.

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    Expedia

    Amenities

    • Parking
    • Complimentary breakfast
    • Fitness centre
    • Free Wi-Fi
    • Facilities for disabled guests
    • ATM on-site
    • Babysitting or child care
    • Business centre
    • Car hire
    • Internet
    • Currency exchange on-site
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Game room
    • Spa
    • Hot tub
    • Outdoor pool
    • Restaurant
    • Bar/Lounge
    • Beauty salon
    • Express check out
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Sauna
    • Storage available
    • Childrens programmes
    • Concierge service
    • Child pool
    • No smoking
    • Cable or satellite TV
    • Pets not allowed
    • Free valet parking
    • Wedding services
    • Outdoor tennis
    • Terrace/Patio
    • Grill
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    Reviews

    Guest reviews

    Overall rating

    9.0 Excellent
    Based on 1,171 reviews
    • 9.3 "Terrific location."
      10.0 "100% appreciated the closeness to the beach."
      10.0 "100% liked the proximity to sightseeing."
    • 9.0 "Excellent pool."
    • 8.9 "Great service."
      9.7 "97% found the staff to be very friendly."
      8.0 "80% thought the service was very professional."
      9.1 "91% said the recreation staff was great."
      8.3 "83% were happy with the room service."
      10.0 "100% found the restaurant service to be one of the best."
    • 8.7 "Bar is amazing."
      8.1 "Delicious alcoholic drinks, according to 81%."
    • 8.3 "Vibe was good."
      9.0 "90% enjoyed the friendly atmosphere."
      7.6 "76% said it was a stylish hotel."
      10.0 "100% thought the hotel was luxurious."
    • 6.6 "Rooms are ok."
      5.8 "Only 58% said rooms were big enough."
      6.9 "For only 69%, the bathroom was ok."
      6.7 "Only 67% thought the furniture was functional."
      6.0 "60% thought the bathroom was big enough."
    • 6.2 "Internet is average."
      5.8 "58% thought the wifi quality was ok."
    • 6.1 "Breakfast is mediocre."
    • 4.0 "Not very comfortable."
      4.9 "51% didn't like the uncomfortable beds."
      2.4 "76% thought it was too noisy."
      1.0 "Air conditioning was criticized by 90%."
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    Overall rating

    9.1 Excellent
    Based on 468 reviews
    • 9.6 "Wonderful beach."
    • 9.0 "Terrific location."
    • 8.8 "Great service."
      9.8 "98% found the staff to be very friendly."
      8.9 "89% said the recreation staff was great."
    • 8.2 "Bar is amazing."
    • 8.0 "Food is delicious."
    • 6.9 "Average value."
    • 6.8 "Rooms are ok."
    • 6.6 "Average amenities."
      6.9 "69% thought the building was acceptable."
    • 4.1 "Not very comfortable."
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    Overall rating

    8.6 Excellent
    Based on 702 reviews
    • 9.2 "Excellent pool."
    • 8.9 "Location is great."
    • 8.7 "Great service."
      9.8 "98% found the staff to be very friendly."
      8.0 "80% thought the service was very professional."
      9.0 "90% said the recreation staff was great."
    • 8.0 "Vibe was good."
      8.7 "87% enjoyed the friendly atmosphere."
    • 7.7 "Tasty food."
    • 5.8 "Rooms are ok."
      5.8 "Only 58% said rooms were big enough."
    • 3.6 "Not very comfortable."
      4.4 "56% didn't like the uncomfortable beds."
      2.0 "80% thought it was too noisy."
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    Hotel type
    Resort Hotel
    Guests say this is a wonderful resort hotel.
    Family Hotel
    Guests think this is a family-friendly hotel.
    Friends Hotel
    Guests recommend this for traveling with friends.
    Good to know
    "Professional service"
    "Friendly atmosphere"
    "Recreation staff is nice"
    "Friendly service"
    data provided by TrustYou

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