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Location of hotel Tired and dated decor and furnishings.Dark and unwelcoming reception
location of hotel to beach,bus stop outside hotel €1.45 to cambrils centre,food was excellent,staff always cleaning.swimming pool massive. colour of decor in rooms.
It was very close to the beach which was excellent We didn't get a great welcome when we arrived, receptionist wasn't.t very friendly (maybe she'd had a bad day). The hotel was clean but very basic if not a bit run down, could do with a refurb
The room was cleaned every day and fresh towels given; the pool area and terrace was always clean and very comfortable to lye out on; when a group of young people came to stay they were spoken to firmly about keeping the noise down around the pool area and they seemed to have obeyed these rules; the beach was across the road and also the satellite t.v and air conditioning in the room. I didn't like the fact the sheets weren't changed until 5 days into our stay; the food was only average and the same foods were served every day with the exception of the meat being changed to fish and vice versa; also the walls are fairly thin and bedrooms are all side by side, there was a little noise at night time up until 12 o clock when things settled down better;
meals were very good dineing room staff couldnt have been better rooms were spotless no hairdryers blond girl at recepction was on the rude side and the barmaid with short blond hair sour and wouldnt even chack a smile felt she didnt want to be there at all
The bed and pillows where very hard
Location, staff was very helpful and nice, always ready to help. The beds were not very confortable.
Location, sea view
No, had a lovely time will come back again.
the location next to the beach was great,easy transport with bus or taxi to town and other locations. the hotel looked a bit tired indoors and did not live op to 4 stars,only really 3 stars.It was very much a hotel for families with young children,and there was no organized activities for teenagers.
The location is one of the best in area. The hotel is situated between Salou and Cambrils in quiet neighbourhood, just few yards from the beach. Far from noisy Salou, but in a walking distance from nice restaurants and shops in Cambrils. Good selection of breakfast food, everything was tasty. Hotel rooms look a little bit tired. You can clearly see that the rooms didn't go through a proper revamp in the last 5 years.
The location was great - on beach front, with a large swimming pool. Extras like safety box hire and internet usage were costly.
Location of hotel beside the beach was great. Very nice pool area. The staff are very friendly and helpful. Breakfast buffet has a fantasic choice to suit all tastes. Bus stop right outside hotel is very convenient for travelling to nearby towns and Portaventura theme park. Bedrooms are more 3star than 4star, a bit of modernisation required,although the room was clean. Plenty of tv channels, but no english speaking ones.
The hotel is on a lovely beach in a wonderful town for a family holiday. It did not offer any thing like 4 star service or standards in reception,food presentation, or providing any information about the local area or wider area for excursions etc.
nothing at all no soap or shampoo in bathroom,towels that were thin and a hundred years old
good location close to town and other facilitys
Very nice hotel for a very good price. Close to beach, restaurants - and Cambrils is a fun to go place. Breakfast is decent, we didn't get bored in 5 days. Furniture in the room is new, room is overall very clean and comfortable. Hotel is near the railroad (Google Maps mislead me to believe it's further away - it's not, it is just next to the railroad). However, noise/traffic was not that bad, it did not bothered us at all.
Staff very friendly, very comprehensive breakfast buffet one of the best. Difficult to get coffer @ breakfast sometimes. there seemed to be I.T. problems on the checkout desk no bill print possible
Pation hotel is not far from sea. Tasty supper. Excielent cleaning. Few waiters don't speak any language except spain.
Fantastic Breakfast Choice. Quiet Hotel that was excellent for couples. pool area was cordoned off for all but one day of our stay. However the pool was freezing cold as the sun only gets around to the pool at 11am.
Most everything! The most uncomfortable bed I have ever slept on with bad pillows
All of the staff we dealt with were very helpful!
food,service and value. hotel staff very friendly and helpful.
Excellent staff. Very helpful. Bottle of champagne on arrivel in room as it was a 50th Birthday trip was an nice suprise ! Very good room with large comfortable bed.......if only England had beat Germany on the day of our arrival ! No dislikes - parking fee over the top as we were already guests.There is a railway line near the hotel but this shouldnt put you off as trains are not that frequent as to be intrusive and rooms are well sound proofed for sleeping at night......
Excellant place and happy to accomodate children They could have heated the pool for late deals
The Hotel staff know our family as we have stayed there many many times in the past so it was very nice to be welcomed back by them with such courtesy. The food in the restaurant has definitely declined in terms of choice and quality.This used to be the best 4* hotel to stay in in Salou but I do not feel that this is the case anymore. Sadly I do not think that we would use the Hotel in the future.
Full board was fabulous - choice and quality of food excellent - restaurant staff excellent, entertainment good, pools excellent, hygiene around hotel excellent Folk putting towels on sunbeds - it is meant to be against hotel policy but it is standard - price of soft drinks in the restaurant - deposits for everything!!!
Hotel was fantastic from the quality of the food to the helpfulness of the staff.Great value. Highly recommended.We are going back next year. Bring it on! Nothing.
central to enable easy access to barcelona shopping and fountains, terragona, port adventura and waterparks
great staff, great location and excellent selection and quality of food
The hotel was fine, but we felt that the food lacked imagination.
Reception staff were most courteous and helpful especially Paula! Bar staff unhelpful and dour.Everything in the hotel has to be paid in advance,,,,,,,even the reservation which was promoted on wesite as "guarantee with credit card and pay as you depart"....not so!.Pool was ice cold and unusable.
The Balcony in the Bedroom. Rudeness of Staff. Very unhealthy food served for Childrens Menu. 20 euro deposit for tv remote ?????
Large, clean, good value hotel. We spent a couple of nights at the end of October so weather was not warm enough to use the outdoor pools but they looked good, if a bit small for the number of rooms. Good location in walking distance of Port Aventura theme park. Buffet breakfast and dinner included in price - good range of food. Live music at night, large screen TV, small games room. Restaurant a bit like a canteen when bus parties were there on first day - very noisy. Staff at reception varied from good to rather vague.
We have stayed in this hotel before. As always it was good.We are looking forward to our next stay there.
We thoroughly enjoyed our stay at this resort. We knew Cambrils well and so could hire bikes and travel around. It had all facilities if you did not want to.It was a very nice place to holiday
The restaurant staff were friendly and the gardens were pretty, but nothing else came near normal 4 star standards. Without doubt a good 3 star hotel. Complete lack of service as hardly any staff visible. Terrible service (when it existed) from bar. Breakfast had little choice and is taken in a part of the lobby. Room nice, but needed some refurbishment and shower was just for rinsing - not for standing under. Restaurant was its saving grace as staff professional and friendly, but expensive and food nothing special.
The room was excellent, superb bathroom, reception staff were very friendly, didn't use any of the facilities. Breakfst could have been better.
The friendly reception was just wonderful and the dining room staff were most courteous
The comfort and cleaniness of the room and the very comfortable bed Proximity to busy road
Rooms, Restaurant,Gardens and Pool New road cuts through former grounds at front of hotel.Fortunately rooms and facilities face on to gardens at back so road not intrusive. There will be new access to hotel when roadworks complete.
Excellent hotel ! 4 stars well deserved. Very quiet at night. Lovely king size rooms with giant beds. Don't miss the restaurant of the hotel as it is also excellent. Free private underground parking with direct access to the room is a big plus.
Nice Hotel, large comfortable room, nice pool, great restraunt food and friendly staff. Great Hotel for families. The Hotel was too far away from everything unless you have a car or want to just relax around the hotel, 20 euros in a taxi into cambrils or salou which was ok but it is not possible to walk anywhere. The hotel is right next to the motorway and there are no footpaths..
Large comfortable and quiet room. Staff were extremely helpful and quick to respond to requests. Lovely grounds behind the hotel. Restaurant a little expensive. Unfortunately the hotel although 4 star is right on the roadside, so location a little offputting.
parking@ 9 99 for one night is exssive
The view from the room Food. Size of Room. Price of Car park. Cost of Internet access. Level of noise on the ground floor. Area around hotel looks rundown compared to areas nearer to Salou and Cambrils.
Location of hotel, kind staff.
The hotel is just at the beach, great location and good value for money. The staff in the hotel could be a little bit more helpfull.Some of them could barely speak English.
location for me was the best thing , augustus is close enough to salou but also far enough away , its nice to be able to walk outside your hotel , go to a local restaurant and not!! get hassled to go in. And not forgetting cambrils habour is just a short 1 euro 40 trip on the bus (bus stop outside hotel) for some great restaurants and trendy shops and beautiful habour. breakfast was a bit bland to say the least, we did nt do the hole full board meal plan so i cant comment on that, we prefer to eat out ..
Probably the only thing we liked was the closeness to the sea! The food was sub standard.The pool was too small for size of the hotel . the children didn't like it so they stayed mainly on the beach.
The proximity of the hotel to the beach and the friendliness of the staff.
The food was excellent,good room, good location for the hotel in a nice resort and on the beach The staff seemed to be somewhat overworked, despite that were pleasant and courteous.
Very good value. Directly on the beach. Nice atmosphere and good entertainment.
die zentrale Lage
The staff went out of their way to help us. The breakfast was excellent. The evening garden bar was enchanting, the poolside facilities were first class. The hotel was excellently placed, 2 minutes to the beach and a wide variety of shops and places to eat a walking distance away from the hotel. There was an excellent bus service to near by towns just minutes from the hotel.
Location and good breakfast (for spain) Stuck in time-warp
The Hotel is close to amenities and staff were welcoming and helpful.Room was spacious and attractively decorated with a fantastic view of the pool and gardens. Breakfasts were brilliant with an excellent choice of hot and cold food. Dinner in the evening was disappointing with food focused on local specialities and flavours which did not appeal. .Foods tended to be overcooked and very sweet or in contrast very salty.However starters and sweets were excellent and we certainly didnt starve.
relaxing by the pool, Talking to other guests, playing card games. no
Good location,very helpful staff,good variety of food, spacious pool area,pleasant ambience,no complaints,likely to use again. Generally better than impression given by reviews.
Hotel was very close to everything and staff were very helpful especially the receptionist . breakfast was excellent and room was very comfortable
perfect breakfast, nice garden and hotel's interiors, location close to a beach as well as to tourist part of the town. Generally positive impression. Hotel is popular among local people, so mainly Spanish families stay there
location was magic, good selection of food, meal times great, Some staff were unfriendly, noise on the corridor and at the hotel entrance late at night and early morning, I didnt see any signs telling residents to have regard for their fellow residents. It seemed to me that nobody really cared about this, I would have thought that perhaps between eleven pm and 7am should be a time for reduced noise. Do Taxis need to actually drive to the main entrance late in the evening, doors banging ect.could they not drop their passengers off on the street outside, ??
During the night always a bad smell in the bathroom
It was great value for money & the hotel was very clean. Would go back there again. There was a train line right behind our room & trains come and go all hours during the night
Its only 50metres to the Beach,the bus passes just outside the door,to Barcalona or Cambrills..The Hotel caters for all ages ,from tots to grandads. The Bar closes at 12 O'Clock,/cant complain though the drink is cheap!
Pool Area was lovely and and proximity to beach were good. Breakfast and dinner were fine. The beds were very uncomfortable. Air conditioning was controlled by the hotel and ineffective. There was mould on the ceiling and the bathroom door was difficult to shut. To use the safe in the room we had to pay extra which is ridiculous. The hotel is not actually in the town of cambrils it is 3.5k away and is actually closer to Salou.
Room was clean & reasonable size, pool area all very good but no life guard on duty, location good and within walking distance near to centre. We only stayed one night and it was clear the hotel was running down for the end of the season and breakfast selection on the poor side.
Its proximity to beach and excellent location for walking and cycling. Very reasonably priced. nothing
The Food was second to none!! Catered for everyone, and i would be very surprised if it didn;t suit all tastes!!
The hotel has a nice location between Salou and Cambrils, very close to the beach. We took long walks on the beach to both Salou and/or Cambrils. Great food (we had full boarding) and also great Rioja wine and very cheap. Nice pool also. We had a room on the first floor facing the pool (as requested during booking) and some evenings it was prety noisy (when they had live music) until 23:30 - 23:45 and it was not possible to sleep, but this was not a big problem as we ejoyed the music with a galss of Rioja on the hotel terace next to the pool.
Food was excellent with Buffet Breakfast and eveing meal. Nightly entertainment was enjoyable. Location was perfect close to beach and Supermarket with both Salou and Cambrils Train Stations nearby making it easy to use Barcelona Airport. Kids Club was great for my two yong children
nice balcony, good location. v good breakfast pool v ery small
checked in then later on in the evening told I had to pay in advance never had this before in any hotel why wasn't I told at check in.
reasonable price, the staff was always cheerfull, in 5 min distance to the beach, clean and pretty large room.
I only stayed for two nights, but found the hotel to be more than adequately comfortable and welcoming. The buffet breakfast was excellent.
Very friendly staff, good location
Close proximity to theme park. Children enjoyed scrummy pancakes at breakfast.
It was very close to the Park which was the only reason we stayed there. I felt this was not a four star hotel, at best it was three star. the dining experience in particular was more like an institution that a Four Star Hotel The furnishing in the bedroom was also very basic ie. one locker between 4 people. My children however were delighted with the experience and that was shy we stayed.
The location to the park was nice as you are next to the Far West within Port Aventura. The resort was beautifuly decorated as a old far west town and there are many nice places, the swiming pools were nice. The hotel entrance was quite tasteful. The Opera restaurant and particularly a waitresse, was really lovely and gave an excellent service within the resort. The little shop facility is nice, and the large cafeteria has good varied food. The rooms were pretty although small. I found that the reception was very disorganised and slow, we waited there for a long time and there were only few people working there to cater at peak hours. At entry time. I walked in on the cleaner and found our bed pillows had been thrown on the floor while she was making our beds. Which I was quite disgusted to see. The rooms had no soap and you had to keep asking for supplies. The room was tiny and the wardrobe had no spece for a family for a 4 star hotel there could be more details and for the price too. The staff at the Bar lounge late in the evening were quite unfriendly and quite rushed in their service.
It is located next to the Far West entrance.The food was quite good.The rooms were spacious and modern.As a hotel guest you have free access to the Beach Club which can be reached by taking the free bus outside the hotel.It is a fantastic place with 7 pools and a wonderful beach view.There is a cafeteria, lockers, shop and towels to be hired free of charge.Not to be missed.... You have to queue for breakfast as it is very busy.You are given a card with a specific time but no one is following this system.The dining room is extremelly noisy.I had to wait for more than half an hour to do the check out so I would advise to do it very early in the morning if one is in a hurry.The problem is that each person takes a minimum of 15mn to check in and there are no separate queues for check-in and check out.
The location, style and breakfast can be considerd as average or above. The rooms were also comfortable.
Everthing was spot on Nothing
this hotel made our stopover travelling from spain to uk very easy with its superb standards and location
it was very cheap! food was disgusting!
The hotel would have been perfect if I was spanish and had no children, it was a lovely modern property though. The staff couldnt speak english, and werent that helpful. I felt like the children were constantly in the way even though they were very good and polite. Not suitable for families at all.
It is very close to the beach and also close to the Centre of Salou. It is just a short drive to Port Aventura. The noise from other rooms and the hallway. The walls are very thin and you can hear conversations between rooms.
Superprice Near renfe railway
Excellent buffet breakfast and dinner, well worth it. Pool nice too Quite close to the railway line and parking was extra. Managed to park on the street so no problems
Very clean, helpful staff, very Very close to the beach, can use the sister hotel right on the beach and just across the road. Excellent choice. Nice choice of breakfast buffet and as much as you like.Mattress was a little hard for me, but clean well appointed All in all a brilliant hotel for the price, would definetly recommend 10 minute walk from salou station do not go to tortorosa, 2.5Km away. Little bit of abruptness from the cleaners in the morning, but this is such a minor point and the only thing that was slightly wrong.
best was the situation noice during the meals
The bar program the towels
Hotel corridors & lobby very cold . No Tea & coffee or water in rooms
Very conveniently connected to the theme park, making multiple visits to the park each day possible. The decor of the hotel room, especially the bathroom, looked a little tired.
Nice building, perfect location (nowheree near the beach though) priority on the rides Not enough staff, always a long wait for service especially the reception and bar. Breakfast quite good but a bit of a bun fight. Limited menus. A good 3 star hotel in a 5 star setting
Location, cleanliness, friendly staff. The minibar in our rooms are empty. I kept calling the reception for more than 30 minutes to ask for drinking water, but, No body answer the call!
Every member of staff that we met were extremely helpful and friendly. The location of the hotel is perfect for the park, and the grounds are lovely. Although the majority of the hotel's guests are children, the bed that we had for our 3 year old son was unsuitable, it was squeezed in next to the main bed and therefore the head of the bed couldn't meet the wall and there was no rail so my son kept falling out of it. Also, although the buffet breakfast is great, the food on offer for the evenings is overpriced. The hotel could do with a supermarket onsite or nearby.
I liked the hotel architecture, the proximity to the park, the client service desk service. The towels were changed every day and the breakfast was good. I booked a 4 bedroom room but I got a normal room stuffed with an additional double bed. The mattresses were uncomfortable and were making strange noise while changing position in the bed during sleeping. While walking bare foot throughout the room I got dirty foots and before putting shoes on I had to wipe the foots with a wet towel.
Ease of entry into the theme park, closeness to theme park, closeness to airport
Easy access to the theme park, Evening entertainment, no facilities for making tea/coffee in rooms, lack of english channels on tv for children.
Rooms not very clean smells in room all the time, Construction work near hotel lots of dust. Dust coming in air condition .The shows in the hotel where repeated all the time .Drinks and soft drinks were very expensive.
Portaventura park Cleaning, rooms sugestive for 3 stars not 4.
this hotel has really good facilities (several bars, restaurant,supermarket,spa,3 pools,parking). Quality/ price - excellent. the problems with key cards to open the room
We loved the hotel, the staff and specially the animation team. The food was quite good and well presented. There are activities for everyone and it's lots of fun. Surely will come back next year. Thank you all for making our vacations much better than we expected!
very pleasant staff really enjoyed our stay at the hotel the food wasnt great but couldnt fault anything else the pools were lovely and the rooms were great the best we have stayed in abroad. A great hotel for relaxing and for families
Location and sea
I booked 3 rooms but room maid did not prepare our 3 rooms. Also we could not use Spa in the evening.