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The helpfulness of the staff at Reception was very high. I have an accident with my glasses and needed selotape and a pair of scissors. This was produced very quickly. Directions to a local restaurant was also quickly provided together with a large scale map. Quality of the breakfast can be better.
The staff were all extremely pleasant and friendly. The room was very large and comfortable and the breakfast was yummy! It is the best possible location for a theatre break as Cambridge Arts and the Corn Exchange are both a very short walk away.
Proximity to the event I was going to. Staff not great or particularily welcoming.
Lovely room , the most comfortable bed I have ever slept on in a hotel. Valet parking was excellent. Great location next to shops and restaraunts Nothing of note
very nice staff, extremely good value for money
Staff were pleasant and helpful Room spacious and facilities good Nice touch to have the magazines to read and the luxuries in the bathroom The lighting in the room was poor - one light inbetween the beds was totally inadequate if you wanted to read in bed - room too dark - an additional standard lamp would have been better. The website indicated that the hotel was near to the Aracde Car Park, giving the impression it was easy to park - in fact it was not. When we arrived the car park was full and we had to spend an age trying to find parking facilities and then walk with our luggage to the hotel. The price also for parking was ridiculous - our main objective during our stay was to drive away from Cambridge each day to stay out of the city as long as we could knowning that when we did return the cost of parking would be far too high. Not something we had bargained for.
Staff were friendly and professional. Location was excellent. Extremely comfortable with excellent breakfast. Nothing
Very friendly staff Carpets require cleaning in the room. General decor needs refreshing, looks tired and slightly grubby.
A very good hotel in most respects.Receptionists very good and helpful. â£15 to park a car is a little naughty. Staff 'waiting' at breakfast could be shown how to smile at customers, which creates a welcome atmosphere, and costs the hotel nothing (I may be being a little 'picky' on this!)
Pleasant, helpful staff Slowish service in the restaurant
The location of the hotel was perfect and the comfort and amenities in the room were excellent. I would also rate the buffet breakfast very highly. This is a small point - the quality of the room service meal could have been a little better and the hotel is quite expensive. However, overall the stay was excellent and I really liked this hotel. For a lovely weekend stay in a great location by the river I would definitely recommend it.
It was a great central location. A comforatable hotel with leisure facilities. The staff on reception were a bit hit and miss with experience and reception was not always manned.
Cambridge is an expensive location by any standards. The hotel in question was generally excellent the only cause for complaint, apart from price, was that breakfast was not included.Bar service could be a bit slow but staff were very friendly. Location was excellent in fact hard to beat in this location and it was worth paying extra for the river view. Lunch in the riverside restaurant was dissapointing but again if you want to relax with a glass of wine and watch the river go by the food will not be your principle concern. As stated above the fact that breakfast was not included for such an amount of money is a bit of a joke.
The location is excellent. Very close to the city but away from the bustling crowd. The gardens looking out to the river is perfect for a summer wedding. The rooms are clean, comfortable and modern with generous supply of toiletries. The internet service is slow in the rooms and rather expensive.
Hotel was fine but price was not. Friend booked the same room for £79 via Secret Room.com, you charged us £199 per night so we are very, very unhappy about that. The price.
Nice location; comfortable room with great view of river Hotel styling and feel are dated and plain; expensive internet
All user friendly, pleasant and helpful staff. Car Park charge
Location, leisure facilities & overall ambience
Efficient friendly staff, clean comfortable room with a river view. Very good breakfast. Only negative is paying a £17.50 parking cost which to be fair is made clear on the website, but a bit excessive I feel.
Very loud disco to midnight, we were not warned beforehand, so no chance of sleep after long journey. Not acceptable that we were not warned or offered alternative accommadation