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Location The front edge of our wash basin was covered in duct tape as a whole chunk of marble had somehow broken off. Very unhygienic. We were moved to a "business" room for the 2nd night. The check-in took ages, partly because - we were told - we'd booked through an agent on line. The reception desk was woefully slow and undermanned. There was no concierge to help with taxis etc. A 5star hotel surely would have better public services & facilities. The decor was oppressive with extraordinarily low ceilings. The general impression was that the hotel had aspirations above its station! PS I haven't seen the guest reviews about this hotel.
Very helpul staff when there were no taxis available!
At least one hotelbar which is not empty after 10pm ! Super ambiance
Staff was nice and helped me out quickly to solve problems with the TV. there is a little too much wear and tear considering what I paid for my room. Location is not the best either.
Price for week-end. Confortable room. It would be better rated Little bit old and too dark. It would be better rated 4 stars instead of 5
The hotel is in a very good location, many institutions are just around the corner; it has it's own style, staff rather helpful However, bathrooms and rooms needs some. restoration and cleaning; overall, everything is a little bit outdated
your customer service About the taxi men , When they drive from the hotel to the air port?
It is definetly not a quality star hotel. The restaurant is not open during sundays and holidays. A lot of malfunctions with the 2 elevators and the room was done always after 2. Maybe it was a qualiy hotel before, but now not really...
Very comfortable beds, good sized rooms tastefully furnished and could not hear the lift. We opted not to have breakfast at 27 Euro per person as we felt this was somewhat over the top.
Rooms were nicely decorated Found our shower didn't work in the first room. We were then transfered and the second room had a door with a faulty lock, no security chain and a safe that didn't work. Also no shower curtain.
Nothing First room I was given (101) was cavernous with threadbare carpets and peeling wallpaper. The windows had no security locks (first floor). It felt dirty even if it wasn't. The second room (314) was nowhere near as good as the regular 2* I stay in, although the hotel was billed as 4*. The business centre appeared to comprise a computer which wasn't working. There was no room service. There was inadequate room information (no details of where the buffet breakfast was; the TV channels were out of date - BBC1 was supposed to be channel 131 but was instead channel 53). The remote control didn't work. It was difficult getting in & out of the shower since the door couldn't open fully because the toilet was too close. The regular price for the room was a staggering Euro 200 per night - although I had to pay Euro 400 per night because Brussels was so booked up. My regular 2* is Euro 90 per night. I met someone the following day who had stayed at the same hotel a while back and agreed it was very poor.
gd service nice people at the reception.....everything perfect no....everything ok.
preparedness of the staff to solve all unexpected problems (i.e. concerning the belated payment from the agency) with the guest, rich breakfast offerings breakdown of the internet application was not fixed, not even within a week; no attainable wider map of Brussels
Large room, quiet surroundings, closeness to tramstation.
room was very big ,location
They upgraded me to a very nice room with a huge bed and bath. The front desk staff acted like we were a bother.Hotel was not within walking distance of sightseeing.
Poor sound isolation of rooms
Definitely the breakfast! Outstanding scrambled eggs. The elevator is scary! And it's really cheap to set plastic glasses on the bed rather than in bathroom! Definitely not up to a 4 star rating!
The Breakfast was great, the staff very helpfull, rooms large. Our bathroom was quite small, however our friends had a huge bathroom with a bath, so we were just unlucky for us. Television did not work properly but we did not complain so to be fair they may have been able to fix.
Pleasant, quiet and comfortable room. Very limited choice for buffet breakfast.
The guests liked the quietness, the rooms were clean. Just 1 lift serving all floors.
breakfast all good
-safe, but dirty indoor parking available -friendly but lazy hotel staff ( I had to wait 10 minutes until they opened the car parking gate)
I thought the hotel was very nice, it was comfortable, cleaned every day and the breakfast was lovely.
Convenient, pleasant No dinner or bar facility in teh evenings. No room mini-bar.
comfort, value of money cleanliness of the room
In house parking. Squeaking doors - when the room maid opened the door of the next room, it was as loud as if it'd benn in my room. (Need to put some WD40 on the door hinges.)
Relatively low cost by Brussels standards, close to Louise commercial area and with bus connection to European Institutions area. has underground parking but not for high vehicles. Friendly helpful staff.
Desappointed Bad value for this price
the kitchen The hotel reception was closed in the weekennd when I arrived and nothing was said about that. I stay 2 hours waiting someone to receive me.
Quite simply the cost Very Dated
Clean. Convenient location No services whatsoever (self catering). very limited reception hours.
The location was good and the facilities were as advertised. The "secure" parking was anything but. The entry door was broken and open all the time. The garage has empty beer cans and othern rubbish strewn around. Looked like somebody was sleeping rough.
Studio hotel, good for short stays. Excellent price/value. Tram ride from Metro station
good location noisy street outside
My only problem staying at this hotel was problems with the internet connection. It didnt work in my room.
Easily traceble and well connected to Bus and Tram NA
Great find! Great location, close to public transportation and grocery stores. Very convenient.
Comfortable, simple room at reasonable price. All the right conveniences for a few days stay, internet, microwave, fridge etc. some rooms can get a lot of noise from the street