Kimpton Onyx Hotel

Reviews

Pros

"Staff was very friendly and helpful." (in 11 reviews)

"The location was great." (in 9 reviews)

"My absolutely-favorite hotel in Boston." (in 5 reviews)

Cons

"valet parking at $47.00 per day is excessive." (in 3 reviews)

Show reviews that mention

+

north end

td garden

valet parking

booked penthouse

free wine

valet night

comfortable hotel

staff was very friendly

lounge bar area

bed was comfortable

great location

walking distance

room too small

bit far away

Okay

Jun 2018

4.8

Friendly front desk staff

Not a good location. Overpriced. Cannot find a taxi at front door. Huge problem with intoxicated guest, kept me awake and upset. Will not return
Good

Apr 2018

7.7

The staff was very friendly and the location was great to get to everything we wanted to do.

It was to expensive for what I got in return. No fridge, no microwave in the rooms. The parking is was also expensive.
Okay

Apr 2018

4.5

Noisy. Insulation was very bad. Could hear next door talking. Facility is very basic. For the price paid not justified. More feel like a 3 star hotel.
Poor

Jul 2017

2.0

Front desk manager was not professional

Decor

Terrible unprofessional and incompetent front end manager. Would never go back here
Good

Jun 2017

7.4

Not for everyone

Very friendly and helpful. Rooms clean. Good location.

Small bathrooms with no place to put things. Not enough room in king room to put two suitcases without tripping over one of them. Parking per night $45 which to me is high. Prefer coffee in room.
Good

May 2017

7.1

A bit of a disappointment

Valet parking was ground-level and adjacent to the hotel, so the few times we needed to access the car to fetch or store things like umbrellas, it was convenient. Housekeeping did an excellent job of keeping the room tidy.

Hotel location was not great; one block north near the garden is a little shady. This also means any time there is a Garden event, access to the hotel can be very difficult by car (other times are just fine). The floor often smelled like marijuana. I guess the hotel allows pets because whenever I got off the elevator the dogs in the neighboring rooms all started barking. Weird.
Okay

Apr 2017

4.2

Location

The size of rooms bathroom layouts and more....
Poor

Apr 2017

2.0

Kayak's system sucks

They let me book this hotel. I arrived only to find that the Kayak system had listed it as available and accepted my money but not secured me a room. The hotel had to turn me away and I had to go find another hotel. It sucked.
Good

Dec 2016

7.4

Nice for a short stay

Everyone was extremely nice and helpful! I'm a NYer so that means a lot!
Excellent

Aug 2016

10.0

North End / TD Garden

Within walking distance of everything in the north end which is most of what you would want to see in Boston. The accommodations were well worth the price.
Excellent

Jun 2016

9.7

Awesome stay!

The ambience is cool--contemporary and funky with a sense of humor and fun thrown in. The staff at the front desk were wonderful--friendly, helpful, welcoming. Nice touches--daily complimentary wine bar in the lobby, fun animal print bathrobes in the room. The location is great, walked everywhere. Oh, and it's pet friendly!

It would be nice to have a coffee maker in the room. When I asked at the desk, however, they brought one right up.
Good

Jun 2016

6.2

Rooms and bathrooms were nice, fresh coffee service and water in lobby nice touch. Morning staff was lovely. Convenient to wharf and north end.

Lobby has no seatng area at all other that the restaurant, where the music blared way too loud all day. My son was resting in the room and there was literally no quiet place in the hotel to go check email or make a few calls. 2 of my 4 nights there were way overpriced, priced dropped significantly over the weekend. No concierge to help with suggestions, directions, etc. when limited front desk staff is engaged with guests.

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