Kimpton Onyx Hotel

Friendly front desk staff

Not a good location. Overpriced. Cannot find a taxi at front door. Huge problem with intoxicated guest, kept me awake and upset. Will not return

Noisy. Insulation was very bad. Could hear next door talking. Facility is very basic. For the price paid not justified. More feel like a 3 star hotel.

Front desk manager was not professional

Decor

Terrible unprofessional and incompetent front end manager. Would never go back here

Location

The size of rooms bathroom layouts and more....

Kayak's system sucks

They let me book this hotel. I arrived only to find that the Kayak system had listed it as available and accepted my money but not secured me a room. The hotel had to turn me away and I had to go find another hotel. It sucked.

Rooms and bathrooms were nice, fresh coffee service and water in lobby nice touch. Morning staff was lovely. Convenient to wharf and north end.

Lobby has no seatng area at all other that the restaurant, where the music blared way too loud all day. My son was resting in the room and there was literally no quiet place in the hotel to go check email or make a few calls. 2 of my 4 nights there were way overpriced, priced dropped significantly over the weekend. No concierge to help with suggestions, directions, etc. when limited front desk staff is engaged with guests.

Helpful and polite staff.

Given the size of the hotel, the area, and competition, felt that $400/night was a little too pricey. Also, just make WiFi access complimentary without having to register with Kimpton or pay $10/day.

Pet friendly.

No hot tub or pool

close proximity of bank north garden

lack of breakfast