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The front desk staff was very helpful and welcoming. My only complaint is that when you cut the bathroom light on, the exhaust fan came on. It was terribly loud and unnecessary.
Friendly service Clean rooms Comfy beds
Good location, friendly staff, great value I didn't like their check out policy. If you stay later than 12 noon, you must pay for another night.
Breakfast buffet was nice, which the Holiday Inn Exp. doesn't have
Updated hotel. Super clean. Super quiet. Family & senior friendly. Excellent A/C. Well rounded breakfast. Would not hesitate to stay again. Chose this hotel on reviews alone and not disappointed. The only quirk I can think of is the toilet flushed unusually loud . But not a deal breaker.
How spotless everything was. Breakfast was quite good. The rooms were ideal for children. I really don't have anything negative.
Comfy beds, delicious waffles, location Bugs in room, outdated, very thin walls, indoor pool was closed, water came out black at first due to maintenance in building.
Bed was large. Decent breakfast. The place smelled weird.
The hotel was convenient, clean, had a friendly staff and a good breakfast. It was a bit difficult to find as it sat back from the road and had a smallish sign. Also, as I am an (outside) cigar smoker, the Smoking Area resembled an outside prison with tall cement walls and no furniture. A chair, table and ashtray would be nice. The hotel did say they were working on it.
The hotel met our needs and more. Was clean, close to sites, quiet, and comofrtable. I really don't have a negative comment.
Breakfast was included , nice room, location. Price too high
Advance tickets to the Biltmore Mansion purchased at the hotel. Only had two day passes. Should provide one and two day options.
Quick and friendly check in. Clean room. Will defiantly stay again.
Staff was nice and tried to accommodate the messed up reservation. We booked 2 queens and had to take 1 king for a family of four, because our reservations were not there! The worst part was the room smelled Stongly of cigarettes! Not the best Hampton experience.
Everything Not many changes in breakfast on different days, but some people prefer the same meal options every day. Not really big complaint, if a complaint at all.
Even though I checked in at 2 pm and was only one of a dozen cars in the parking lot I believe that due to my third party booking with Kayak I was deliberately placed in unit 112 which is a very nice room, but is directly adjoining the very noisy continental breakfast kitchen. The banging and noise started at 4:36 a.m. and even with double ear plugs which I went to my car at 4:50 a.m. to get and the white noise turned up on my cell as loud as it would go the noise was still ridiculous and completely unacceptable. I believe that this is well known by staff and a way to get around the Hampton guarantee by putting 3 rd party bookings in this unit. I intend to chargeback this night due to this on my Visa.
Great location not to far from Downtown area. The staff was friendly, room clean, and very comfortable bed. Breakfast area was clean and food was fair with several options. The Price -- Payed over $300 for 1 night stay as we decided to go to Asheville last minute. Had a hard time finding a decent room in town, so paid the price. No Hampton is worth $300 a night though.
Staff is always very congenial and helpful. Coffee tea & cookies are always a nice touch. Breakfast has always been good. Finding a long hair on your bed when you turn it back is never a good sign, but I guess it happens.
One of the nicest Hampton Inn properties. All renovated interior, and well managed. Staff was outstanding. If you want to exercise, location leaves a lot to be desired. The neighborhood is not appropriate for running or walking. Need to go elsewhere. While indoor pool is nice, very limited exercise equipment.
Clean and very modern At bit pricey for the location and type of hotel
The ac in our room made too much noise to sleep. I was unhappy that I could not receive Hilton honors points since I booked using kayak. I didn't save any money by doing so. It would be nice if Hilton showed the same amount of loyalty to their customers as they expect from them.
Location was great. 10 minutes from nearly everything in Asheville. The place was noisy. In all the hotels I've stayed in, this was one of the worst in terms of noise getting inside a room. Walls doors and ceilings are paper thin. We could everything from every direction. And yes, other reviews are correct, the elevator is terrifying.
Old sheets. Dirty shower. Dark room.
The staff were very courteous and helpful! It was clean pleasant, and well managed. The pool was clean and opened at 6 AM, very important to me!
We were awakened by groups of loud drunken hotel guests at midnight, 2 am and 4am respectively with altercations involving other guests on our floor. There wasn't much sleep there. A hotel stay is only as good as your neighboring guests. In this case, the groups of obnoxious people had the ability to afford their night at this Marriott. I will never ever give this chain another sent of my money. Marriott price, Motel 6 antics.
Location to downtown was the reason for booking here. After a 1 night stay my wife and I are feeling awful. She is employed by a major hospital and had a doctor confirm our thoughts...all of our symptoms are usually cause by breathing in mold and mildew. We would never stay there again!!
Great breakfast, hot and plentiful, convenient location. Staff was first rate. Plumbing problems in both rooms, requested a different room because of musty odor.
Pool garden nice Felt safe Good staff Food on floor behind beds Dirty carpet behind beds no shower curtain liner No guide for t v.
All aspects of my stay was great The weather
The staff were competent and the grounds were well-kept. Amazingly thin walls and a mediocre breakfast--but hell, at least it was free.
Location Entrance doors were outside. Not hotel style.
Friendly staff, easy hotel to stay at, close enough to downtown. WiFi internet was in and out the whole time.
It's an easy drive into downtown for touring the breweries. The beds are comfortable. The rooms are a bit outdated with a utilitarian bathroom. The HVAC system does not offer a lot of options: Heat High/Low, A/C High/Low, and Fan.
location The parking was not very good, there was a lot of shrubbery and trees near the entrance to the rooms, and this was a safety concern for me. The sheets were thin and didn't fit well
We were asked to move our vehicles to the opposite side of the building due to painting. At 9:00 p.m.And I called the front desk at 10:15 to tell them that we wouldn't be leaving until around 11:15 due to the long walk to the car with luggage..at 11:10 I received a call from the from desk asking if we needed to say another night since we didn't vacate the room by 11:00 exactly..very disappointing..
I liked the comfort of the beds, the staff and the cleanliness. I wish that it wasn't so expensive, that they had nicer plates for the breakfast buffet and the ac blower didn't blow right onto the bed next to it but up instead.
The breakfest buffet was nothing like they advertise it to be. All u have is biscuits eggs bacon an or sasuage an gravy an grits with two types of pastrirs with bread an cold ceral. An apple juice n orange juice n coffee. There is no belgin waffles or nothing shown on pics on site. They have pics in lobby an it sute as hell dont come close to what they have for breakfest
Breakfast was good but slow to replenish empty selections . Staff was pleasant and helpful. Shower was terrible. Water would go from set temperature to cold then hot. Evidently when another room turns their water on or flushes a toilet, it has a direct affect on other guest rooms.