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Fabulous room; well appointed and thoughtful. Access to mall unquestionably awesome. Valet staff out front continue to be a leaderless, snotty group. Untrained, uncoordinated mob of young men that ruin the hotel experience - same as my previous visit here 18 months ago. Disappointing. Bed is very uncomfortable - left with a sore back.
service was fantastic got upgrade as hotel wasn't full.
all were ok specially the front disk staff & room service staff nothing
I like it all, every thing was wonderfull none
Employye appreciation and the cleanness of the rooms.The comfort of the room. nothing
Everything, hotel was very comfortable and had a great location No
i didnt like the location of the room .. its was 5 min walking from the left ..
close to shopping
The rooms are very well furnished, very comvortable, sapcious, and clean. location is excellent. the elevators are centered in one area wich make them very far from some rooms.
Great Rooms, Close to Shopping and entertainment areas. I liked all
The Health Club was very good, and the thai massage lady was exellent The time it took to check in and check out - it was too long. Also, staff were not clear about breakfast charges in the first instance. The hotel was busy and I was asked about three times when I am checking out - I found this very annoying especially as it had been previously agreed that we could check out a lat
The hotel is well suited to short breaks in Dubai. The room was a good size, well equipped and easily accomodates 4 adults. It is within walking distance of Mall of the Emirates and an easy car journey from the beach and Wild Wadi. The road system around the hotel is frustrating due to the one way system and poor signing. The hotel would be better served if it could place a small sign near the traffic lights down the street (not unlike the hotels in the marina area).
To be able to cook our own food in the apartment and the location near to the Mall of Emirates. Not much choice at breakfast.
Nice decor and ample room space & facilities. Parking was great. Restaurant food was not bad and affordable. Hotel staff should be lenient on check out time esp if you arrive after midnight.
The location and spacious rooms. The maintenance as one of the floor tileswas broken and not fixed properly.
the service was too slow. Hard to get Taxi or transportation. They should have transportation to and from The Mall of Emirates because the Taxi drivers cause a lot of troubles taking us there because it is close to the place.
The location of this hotel is really nice because it's not far away from Emarits Mall just 5 mins walking Well inside the room there's no WiFi just LAN cable for free of charge but in the Lobby they have WiFi but you have to pay for AED 20 per half hour it should be free of charge like other hotels
Bad hosptality by reception steam bath not valid
Rooms & the location of the apartment. Breakfast
the hotel was nice and clean ,also its near to shopping mall (emirates mall) and other in New Dubai
The location, parking facility, room sizes were generous. Very poor breakfast quality. No addtional services such as food, drink in the evening. Internet did not connect on several attempts. Very basic as a hotel.
The apartments are very comfortable and fully equipped. It feels like home. There should be dvd players in the rooms and Wifi should be free. Also, the reception is not always staffed and service is incredibly slow. My key card was not working and I had to wait an eternity outside the room until someone came to give me a new one.
Good location and clean
iit's near Mall of Emirates and a few minutes drive going to Jumeirah Beach, Burj Al Arb and Atlantis. no breakfast included
Provide internet access in the room. To access internet in the lobby or dining area,you have to use passwords provided on slips of paper and it only last for one hour, Net access is common now; business travellers don't care about the additional charges but having to reenter a new username and password every hour is very annoying. Breakfast needs improvement and improvement in internet access
Layout of suite was very inventive.Pool area was well designed with water features and very comfortable loungers.Did not get time to use the gym but noticed Powerplate machine. Free internet,games and library was excellent. Staff generally very efficient and friendly Limited choice of food for buffet breakfast in Ibis. No bins in the bathrooms. Air conditioning not very good in the suite. Got the impression that staff member dealing with check out didn't really know what he was doing!
modern and clean. this is a new hotel I hope still like this. one bathroom and one shower separate. Internet charge is extremely expensive!
Hotel was clean and the staff were very helpful. Check in was very fast. Moreover, the hotel location was good, it was in a walking distance from Mall of the Emirates however a little far from other attractions such as Burj Khalifah and Dubai mall. In general it is a good hotel and I recommend it.
It was nice stay & staff , service was good and rooms are well maintain and bathroom toiletries are best. Breakfast was not up to the hotel standard. for pure veg no hot menu was available. should be buffet breakfast and variety for vegetarian.
small suit and not comfartable for family stay small suit and not comfartable for family stay
Price is very good and the room is 5 stars although the hotel arted as 3 stars by Dubai Gov. Housekeeping is very bad, they do not replinshe the dialy consuemables items at the room.
Good sized room, bathroom a bit cramped, but overall fine for the price. I wasn't looking for luxury. My Dubai geography wasn't the best, I mistook Mall of the Emirates for Dubai Mall, which is closer to shops, restaurants, etc. All that is about a 20 minute cab ride away. My mistake, not theirs.
The restaurant should definitely be improved. Even though the place looked nice, the food was awful. I wouldn't recommend it to anyone to eat there.
Quiet , professional business hotel with lovely helpful staff in a great location in Dubai. The pool area is very small with only a few loungers and these are usually taken by 10am by the sun worshippers who stay for the entire day which means then you have to get a taxi elsewhere to catch some sun.
hte service was great as well as the genaral feel of the rooms. you guys need to offer free wifi in your hotels, atleast affordable internet as 80 AED /24 hrs is plain expensive. Its the new age and u already markup everythin at the hotel. So y not offer something in return.
I liked the room style, luxury furnished room and finishing of entrance lobbies.... They don't give you the impression of a 54tar hotel
it was quiet
decor reception too slow
Very service minded. no
proximity to the Mall of Emirates swimming pool, health club and oulets not yet open
The location because its near the mall of emarites beside it market and resturants, the staff are friendly and kind They take charge for the local calls,and take 500DHS for each room inccuranse cash
closeness to the city, flexibility, breakfast, shopping mall, mass transit availability, value for the price. offer better suites at the hotel for family of 4
Bad Receptions lady they made reservation for one bed and the room was not connected, I spend one hour to explain that we are family and we need at lest to stay at the same Flore .
it was a short distance from Mall of Emirates the view from my window was awful, right into a construction site
I like the location The cleanse of the kitchin. Tow time i found bugs in the food. & when i complayed there reaction was so bad. The 1st time i found a fly in the pan cake, & what was there reaction... They only took main & brought me new one. The 2nd time i found a cockroach on my omlet & the did the same
wi fi in breack fast was very good , the good facility in the room tomuch sound inside the room not quite room was, if the way of bed was some place that to be seen TV when we tired because was no engouh place in sopha. there was no wi fi free in the room.
close to mall of emirates yes the constraction sites in the neighborhood
verey nice hotel .
Easy and pleasent Cost of internet
the room, the location. the value, free shuttle to the airport. taxes included despite what was said on this site not much, just a tiny problem putting the key cards in the holder to get the electricity on in the room
The location is the best very small rooms
The location was indeed convenient, an easy walking distance to Mall Of Emirates and its metro station that links to most attraction sights in Dubai. The price for what you get was overall acceptable. Number of staff was below average, which eventually results in poor service throughout the hotel facilities. House-keeping and room service were both much below expectations. Also, the oily smell from La Mode Restaurant was disturbing reaching the hotel vacinity. Moreover, I think providing a free Internet thoughout the entire hotel would have put it at a competitive match with many other hotels of the same level.
The staff were helpful and friendly yet very professional. The room was excellent value for money, and the location adjacent to the Mall of the Emirates is unbeatable for a shopping trip!
I arrived at the hotel and my single room was booked out so they upgraded me to a really spacious two bedroom apartment for free. What a great place to stay. The view from the pool area on the 15th floor is amazing. The staff were really helpful and the hotel is next to the Mall of Emirates convenient for shopping , restaurants, cinema and ski slope. No restaurant or bar in hotel
Proximity to Mall of the Emirates Lack of shade cloth over swimming pool
Very good location just 3 minutes walk to Emirates Mall and Metro station, specious and very confortable 2 bedrooms appartment, the staff was helpful The Cleanliness of the room was so bad, there is no restaurant for breakfast, I made my reservation 5 month earlier and asked for high floor appartment but they gave me one in the the first which was very noisy because there is no sound proof. but they offer me a 3rd floor one after 2 nights.
Location close to Emirates mall. Good pool Very small room. No kitchen. Bad breakfast
Location is good
made to wait at checkout while the room was checked for about 10 minsroom like a box very very small
size of the rooms and easy access to mall, transportation The breakfast was ok, but need to be geared toward or need to ask if you are an american or other nationalatiy, cause all people dont eat what you are serving for breakfast. Do a preference about breakfast during booking a reservation.
nearby no coffee shope at lobby
Hi frankly speaking this was the worst hotel that I'ev ever stayed on. the smell of carry and indian food is everywhere in the hotel. the aircondition is limited to the apartment but not the hotel side so it was very hot everywhere.... the food provided was exetermly unexceptable;look smell, and taste.... it must be classified as motel but not hotel
Large airy well equipped apartment. Attentive courteous staff. Lovely swimming pool and gym.
Very convenient location for shopping and the metro. Good value for money; the apartment was very spacious, parking facilities available and the staff were pleasant and helpful We could not get the free wi fi internet connection in our room and although the staff did try it was not available throughout the stay. Fortunately it was not imperative for us.
Frendly stuff, responsable elevator It was not soundproofed, you can hear cars' sound
The Internet was fast and the hotel staff were very helpful, friendly and available. They need bowls in the room as they have everything else. Also going into the underground parking is a little tight, but then again it is great just to have the free parking.
The location was good. lack of staff, found some staines in bathroom towels (twice) and the internet was very poor, disconnecting and very slow speed.
The rate of the hotel is perfect. + Free WiFi + Large rooms + Best for families + Cheap breakfast buffet.
The staff always took the time to help me whenever i had questions or needed help You could hear the cleaning staff in the morning
The hotel is well located. 5 minutes walking from the Emirates mall and metro Dubai. The rooms are very small.
There is a bar in the hotel, so you can relax after a busy day and take a drink. Breakfast should be included in the room rate.
The bed is comfortable and I had a good night sleep. No staff offered help with our bags. They all stood around watching us dragging our bags in and out !! No box of tissues in the room which was very inconvenient. Water was leaking out of the shower area.
The warm and cool reception Nothing. Everything was perfect
the staff were friendly and had good customer service approach.
the hotel in good location
The decor and lighting effects in the lobby! The way the receptionist spoke to us and replied to our questions. She was well trained, making standard responses and phrases that she had been told to say. Was she a human, or a robot???
Well located, next to Emirates Mall, ten min taxi ride from Dubai Mall and 20 min from the Dubai Airport. the Roma's are basic, but well sized, good value for money. Very helpful and friendly staff.
The room smells so much. The bathroom was not that clean
Everything was nice and clean.It was also peaceful and quiet during the night!! No